Dunkin'

4.2
879 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve North Platte, NE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
201 Platte Oasis Pkwy, North Platte, NE
69101, United States

Hours

Reviews

4.2
879 reviews
5 stars
492
4 stars
223
3 stars
69
2 stars
47
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a decline in customer service quality, with multiple reports of rude staff and incorrect orders.

Product Quality

Customers expressed dissatisfaction with the quality of donuts and food items, noting issues like staleness and incorrect orders.

Cleanliness

The dining area and restrooms received positive remarks for cleanliness, contributing to a pleasant atmosphere.

Speed of Service

Service speed was frequently criticized, with many customers reporting long wait times in both drive-thru and in-store.

Positive Experiences

Despite negative feedback, several customers praised the friendly staff and enjoyed the coffee and some food items.
  • BP
    Brandi Pyzer
    Dec 2, 2025
    1.0
    The woman working drive through on the morning of 12/02/25 was very rude. She messed up my drink, and was rude to me when I asked for the correct drink. She stayed silent, and slammed the window in my face. Rude. This kind of customer service makes me never want to return. I think corporate should see this, and look into how your workers are treating customers at the store.
  • DB
    dee berryman
    Nov 16, 2025
    5.0
    My absolute favorite place to get coffee, not only is it affordable it is very delicious. Since the new owners have taken over, I have noticed a drastic change in the quality, for the better. The baked goods are baked fresh every day and they are very delicious and it's hard to pick just one item. I put in an order almost every day which is very convenient, and most of the time , the staff is very friendly.
  • DG
    do gl
    Nov 5, 2025
    4.0
    Boston cream donat: daw was good but the cream had an after taste
  • KS
    Kitty S
    Oct 29, 2025
    1.0
    I order a large hot chocolate the lady gave me black coffee didn’t realize til I got home I was Annoyed cause it’s cold and I have to make the unnecessarily drive again. I explained to the guy at the drive thru and he had to correct my order I get my hot chocolate and I noticed it wasnt filled up he was skimpy poor service really annoyed I spent a total of like $25 and this is the service I get so messed up check your orders guys and make sure you’re getting what YOU paid for
  • SS
    Sally
    Oct 19, 2025
    2.0
    The customer service has went downhill. I ordered a bacon, egg, and cheese bagel with cream cheese and only got a bagel with cream cheese. I called and employee said she would leave a note in the office. On a separate day I ordered the same thing and it didn't have cream cheese. We are charged extra for cream cheese only to not get it. When I called again she said that since I hadn't gotten either she would just leave a note for me to get a sandwich when I came in. The next morning I order donuts (which we do frequently). I mention the sandwich while I am ordering, then get to the window and they have several different people asking questions about when I ordered (which I had already given order numbers). There was a line of people behind me and they still didn't trust that I had been charged for this stuff and not received it. The customer service used to be really good, however this is unprofessional. I just left without getting what I paid for 🤷

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in North Platte, NE?

Dunkin' in North Platte, NE is open daily from 5:00 AM to 6:00 PM.

Where is Dunkin' in North Platte located?

Dunkin' is located at 201 Platte Oasis Pkwy, Suite 1, Lincoln, North Platte, NE 69101, USA.