Numerous customers reported issues with incorrect orders, missing items, and poor attention to special requests.
Pricing Concerns
Many reviews highlighted dissatisfaction with high prices compared to other locations, leading to perceptions of poor value.
Service Speed
Customers frequently noted slow service, particularly in the drive-thru, contradicting the brand's 'freaky fast' promise.
Food Quality
While some customers praised the taste of the sandwiches, others reported issues with freshness and portion sizes.
Customer Service
Mixed feedback on staff interactions, with some praising friendly service while others reported rudeness and lack of professionalism.
GS
Garrett S
Nov 19, 2025
1.0
They lie on their mobile app metrics to appease corporate, said my order was ready for pickup on the app and still had to wait 3 minutes
TB
Tionne Blue
Oct 29, 2025
5.0
IDK WHO just made my spicy Italian 30 minutes ago but BLESS YOUR HEART and they need to give you a raise!!!! ๐ซถ๐ this is how you made a sandwich folks. ๐
JB
jennifer blackstock
Aug 20, 2025
1.0
$17.28 for a combo which includes a sandwich, chips and a watered down root beer fountain drink. How convenient the teller doesnt say the price until after taking my card and while already making the sandwich.
Never again, complete waste of money.
CR
Carson Richards
Jul 26, 2025
1.0
Came here for 2 sandwiches, 16โ in size with 2 chips and 2 drinks.
When I got the window I was told the total was 60 dollars.When I asked how, I was told since itโs an independent franchise location this affects the price. Instead of paying this exuberant price, I went to the location at 70th and A. Where I paid just over half for the same exact order. Where do they get off, cause apparently itโs on their customers.
AB
Amber B
Aug 23, 2020
1.0
The last 3 times I have tried to come here they were out of bread. With a 20 to 25 min wait for bread. I used to work at the downtown one before they opened the other ones and at best we would have a 5min wait. Seriously doesnt matter what time of day this sandwich shop cant seem to be able to make a sandwich. Guess their moto is no longer so fast you'll freak.