Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
597 reviews
5 stars
256
4 stars
167
3 stars
76
2 stars
17
1 star
81
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews mentioned issues with food quality, such as cold items, missing ingredients, and incorrect orders.
Cleanliness
Some customers noted cleanliness issues, particularly in the dining area and restrooms.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good ice cream.
Inconsistent Availability
Customers frequently mentioned that items were out of stock or not available, leading to disappointment.
- AMAdam MillerNov 7, 20254.0Go through the drive thru. Never had problems there but going in is like they never knew you could. Ice cream only though, food is not good.
- CRChloe ReyOct 29, 20251.0I was having difficulties with the app and the lady at the window seemed annoyed. I asked her if she could look up my account using my phone number since it wasn’t loading on my phone and she said they can’t do that. I worked at a Dairy Queen for 3 years and we did that all the time?! Whatever I was going to pay using points but paid cash since I didn’t want to ruin her times. Anyways she was quick to hurry me out of the line even though there was only one car behind me. It didn’t bother me until I was driving and saw they didn’t put the queso that comes with the pretzel sticks in it. Maybe if she would have been less in a hurry she could’ve at least looked in the bad to see if it was there but no. It’s 2 pm and there isn’t a rush people need to learn patience. The pretzel sticks were warm thankfully but they were not good without the queso. If they were out I would’ve understood and would’ve ordered something else. So now I’m upset I paid for 3 sticks of bread that don’t even taste good on their own. This location always gives me problems and this has topped it off.
- LBLisa BowmasterOct 3, 20251.0Extremely poor service. There were six in our party. We went inside to order and stood at the counter without anyone acknowledging that we were there. After more than five minutes we asked if someone could come and take our order. Four of our party received there food. The other two waited without receiving our food. I could see our food sitting behind the counter under a warmer so I went to the counter and asked about our food. I stepped behind the counter just a step and the girl taking orders went ballistic, telling me not to step behind the counter. I said okay but could I get my food. I stepped back from the counter and she just kept saying "You can't step behind this counter." I said I understand but could I please get my food that's been sitting under the warmer while the rest of our party was finished eating. Her customer service was extremely rude.
- PPPatrick PriorSep 30, 20251.0Slow.
- JEJoel EverdingSep 17, 20255.0Very clean and prompt service.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular operating hours for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:30 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on November 27, 2025, and December 25, 2025.
What type of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes from DQCakes.com at Dairy Queen Grill & Chill.
Does Dairy Queen Grill & Chill offer drive-thru and family-friendly services?
Yes, Dairy Queen Grill & Chill provides a drive-thru, is family-friendly, and offers booster seats, high chairs, outdoor seating, and restrooms.
Is there free WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available for customers at Dairy Queen Grill & Chill.
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5545 S 16th Street, Lincoln, NE 68512, USA.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can place pickup orders online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/43001/.
What nearby places can I visit around Dairy Queen Grill & Chill?
Nearby places to visit include Scooter's Coffeehouse for coffee, Snap Fitness for workouts, and KidsPark daycare/preschool if you have children.
Are there other food options near Dairy Queen Grill & Chill?
Yes, nearby dining options include Goodcents sandwich shop, Culver’s burger restaurant, and CheeseSteak Grille for American fast food.
How can I easily get to Dairy Queen Grill & Chill using nearby services?
Dairy Queen Grill & Chill is conveniently located near Stop 'N Shop convenience store and Phillips 66 Gas station, making it easy to refuel and shop while visiting.