Business Details
About
Mexican Restaurant
Chipotle South Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
759 reviews
5 stars
368
4 stars
143
3 stars
68
2 stars
55
1 star
125
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and a messy serving area.
Service Quality
Customers frequently reported rude or inattentive staff, long wait times, and issues with order accuracy, particularly with online orders.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with cold meals, stale ingredients, and inconsistent portion sizes.
Management Issues
Several reviews pointed to poor management practices, including being out of key ingredients, lack of staff training, and inadequate customer service.
Customer Experience
Overall, the dining experience was marred by disorganization, with many customers stating they would not return due to their experiences.
- TTTreyNov 16, 20251.0Truly was disappointed. I go in during the lunch break and everything always seemed organized and ran properly. I got in during dinner at 5:00-5:30 you know right when the rush hits and they were out of everything and had to wait 10 minutes for stuff to be cooked. Employees standing around doing nothing. Very unorganized. You would think for a dinner rush you’d be ready with a second serving ready for when you run out. Happens every-time I go in for dinner. Poor management at night maybe?
- KHKerry HardingOct 26, 20251.0Walked in and the serving line was a mess food everywhere. No ice in the machine. The dining room was a mess as well. Tables dirty and floor. Just over all disorganized.
- SSStevieOct 9, 20251.0Ordered take out and the bottom of my bag was soaked. They didn’t drain the black beans at all, the rice is stale VERY STALE. meet it over cooked, i asked for extra pico and idk if they were trying to be funny but they basically dumped a whole bowl of it in there, food is cold, like no sign of heat at all. My bowl is a cold sopping mess and im not happy. For how much i had to pay , is ridiculous. I’d very much like to talk to somebody about this and get is addressed without having to drive back to the location. I’ve wrote a complaint and a review. Still nothing. Edit: I’ve already submitted a complaint through the link. Still nothing. I’ve sent in a couple now. That link is to make them look better but they don’t actually care
- LBLarry BushOct 9, 20251.0I’m never coming to this location again. I got looks of annoyance as soon as I walked in. While I was telling the person making my burrito what toppings I wanted, he just walked away without saying anything and started helping at the register. Once my burrito was done, he just said, “There you go,” and turned away. Never again smh
- AAAdrienne AndrewsOct 7, 20251.0Food is cold after waiting over 20 minutes for pickup order. Ordered a veggie burrito and it contains steak. This is a health hazard.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle South Ridge offer?
Chipotle South Ridge offers customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 2801 Pine Lake Rd?
Chipotle South Ridge is open daily from 10:45 AM to 11:00 PM.
Does Chipotle South Ridge offer in-store pickup and delivery services?
Yes, Chipotle South Ridge provides both in-store pickup and delivery services for customer convenience.
How can I place an order online from Chipotle South Ridge?
You can order online via Chipotle's website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What is the contact email for Chipotle South Ridge?
You can reach Chipotle South Ridge by email at ne.0673.southridge@chipotle.com.
Is Chipotle South Ridge welcoming to LGBTQ customers?
Yes, Chipotle South Ridge is welcoming to LGBTQ customers.
What nearby restaurants can I visit around Chipotle South Ridge?
Nearby restaurants include Wingstop for chicken wings, Utra's Caribbean Food offering Caribbean and Cuban dishes, and George's Gourmet Grill specializing in Greek and American cuisine.
Are there any dessert or coffee shops near Chipotle South Ridge?
Yes, you can enjoy desserts at Cherry On Top, known for frozen yogurt and ice cream, or grab a coffee at Starbucks, both located nearby.
What entertainment options are close to Chipotle South Ridge?
Suite A, a concert venue, is nearby and offers live music events you might want to check out before or after your Chipotle visit.
Which nearby places provide services beyond dining near Chipotle South Ridge?
Besides restaurants, you can find uBreakiFix for mobile phone repairs, Sportsman's Haircut for grooming, and Midwest Physical Therapy Center for health services in the area.