Business Details
About
Mexican Restaurant
Chipotle South Ridge is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
764 reviews
5 stars
368
4 stars
144
3 stars
68
2 stars
57
1 star
127
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, unhelpful staff, and poor management, especially during busy hours.
Food Quality
Many reviews highlighted inconsistent food quality, including cold meals, incorrect orders, and inadequate portion sizes.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash, unclean tables, and a messy serving area.
Customer Support
Customers expressed frustration with the inability to contact the restaurant directly for complaints, often being routed to automated systems instead.
Positive Experiences
Despite the negative feedback, some customers praised the food taste and specific staff members for their excellent service.
- DDDerekDec 31, 20252.0Kitchen is filthy, serving stations were not clean, out of several toppings, employee dropped the bean spoon and pinned it with her waist to the counter... then picked it up and proceeded to stir the beans. No receipts-- and the cashier couldn't get rewards to scan, so who knows what I got charged for, out of forks, tables were messy. For a corporate company that preaches cleanliness, this location doesnt uphold that standard.
- HTHiatt TorellDec 23, 20251.0Stood in line for 10 minutes for no service and the food what old so I left
- ATAustin TurnerDec 19, 20251.0Nothing against the workers at the location. Someone from the back, came up and asked my name for pick up, and brought my food out fairly quickly. Unfortunately, after the 5 minute drive, the food was ice cold. Tried making a complaint on the chipotle website, but they were no help.
- TTTreyNov 16, 20251.0Truly was disappointed. I go in during the lunch break and everything always seemed organized and ran properly. I got in during dinner at 5:00-5:30 you know right when the rush hits and they were out of everything and had to wait 10 minutes for stuff to be cooked. Employees standing around doing nothing. Very unorganized. You would think for a dinner rush you’d be ready with a second serving ready for when you run out. Happens every-time I go in for dinner. Poor management at night maybe?
- KHKerry HardingOct 26, 20251.0Walked in and the serving line was a mess food everywhere. No ice in the machine. The dining room was a mess as well. Tables dirty and floor. Just over all disorganized.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle South Ridge offer?
Chipotle South Ridge offers customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 2801 Pine Lake Rd?
Chipotle South Ridge is open daily from 10:45 AM to 11:00 PM.
Does Chipotle South Ridge offer in-store pickup and delivery services?
Yes, Chipotle South Ridge provides both in-store pickup and delivery services for customer convenience.
How can I place an order online from Chipotle South Ridge?
You can order online via Chipotle's website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What is the contact email for Chipotle South Ridge?
You can reach Chipotle South Ridge by email at ne.0673.southridge@chipotle.com.
Is Chipotle South Ridge welcoming to LGBTQ customers?
Yes, Chipotle South Ridge is welcoming to LGBTQ customers.
What nearby restaurants can I visit around Chipotle South Ridge?
Nearby restaurants include Wingstop for chicken wings, Utra's Caribbean Food offering Caribbean and Cuban dishes, and George's Gourmet Grill specializing in Greek and American cuisine.
Are there any dessert or coffee shops near Chipotle South Ridge?
Yes, you can enjoy desserts at Cherry On Top, known for frozen yogurt and ice cream, or grab a coffee at Starbucks, both located nearby.
What entertainment options are close to Chipotle South Ridge?
Suite A, a concert venue, is nearby and offers live music events you might want to check out before or after your Chipotle visit.
Which nearby places provide services beyond dining near Chipotle South Ridge?
Besides restaurants, you can find uBreakiFix for mobile phone repairs, Sportsman's Haircut for grooming, and Midwest Physical Therapy Center for health services in the area.