Location.com logo
Brand Certified

Dunkin'

3.1
(307 reviews)

Business Details

12121 McDermott Plz, La Vista, NE
68128, United States
(402) 932-5954
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve La Vista, NE for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12121 McDermott Plz, La Vista, NE
68128, United States

Hours

Reviews

3.1
307 reviews
5 stars
112
4 stars
40
3 stars
25
2 stars
25
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, with some expressing frustration over being ignored or treated disrespectfully.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong items being given despite clarifications, and frequent shortages of menu items.

Cleanliness and Maintenance

Several customers noted unsanitary conditions, such as dirty tables and floors, and issues with the overall cleanliness of the establishment.

Food Quality

Feedback indicated that food quality was inconsistent, with complaints about stale donuts and poorly prepared items.

Management Issues

Many reviews pointed to poor management and staffing problems, including being understaffed and not opening on time, leading to a chaotic environment.
  • ZM
    zahira mella
    5 days ago
    1.0
    Girl in the drive-through needs to clear her ears. We specifically said NO sprinklers, and then she proceeds to give us all donuts with sprinkles.
  • TM
    T M
    Feb 15, 2026
    1.0
    didn’t get the donuts asked for and super stale Happens all the time this location They don’t care We’ve given up on this one Been this way for years Go to a different location
  • GE
    Gabe Evans
    Feb 7, 2026
    5.0
    I see all the bad reviews on here and wonder what I’m doing different, because I always have a great experience. The staff in the mornings is always super friendly, and they always get my coffee and food done the right way. I’ve been going here about a year since it’s close to work, and I’ve only had one mistake on a drink. Thanks to the morning Dunkin crew for keeping me going!
  • GG
    GrtRzzrdOfOz
    Jan 7, 2026
    1.0
    We have given this dunkin' donuts way too many chances as it's the only one close to home.And we will not give them another chance at this point every time we come here, something is wrong.Today was the first instance where we actually had nice people helping us which is why they got more than one star in that regard.But I asked for light , ice and my fiance asked for light ice.She got zero ice in her drink.Which alters the flavor and made it not taste as good as she would have liked, and when I asked for light ice, my entire cup was full of ice. The picture you were seeing is after most has melted and I gave her about half of my ice The worker also did not inform us that they were out of bacon and when she got charged for the bacon, there was nothing that they were willing to do.And they were like, well, there's a sign over here all the way in the corner that nobody said anything about tired of pain.Extra for lackluster don't go here if you value your money
  • CO
    Callie Ogburn
    Jan 2, 2026
    1.0
    My son and I just left this Dunkin about an hour ago, and I’m still so mad about how the cashier treated us, so I decided to write a review. We walked in and no one acknowledged us for several minutes. Not a big deal. They were helping people in the drive-thru, so we waited patiently. A few minutes later a girl came over to take our order. She just walked up and stood there - no hello or what can I get for you? Again, not a big deal. It just adds more emphasis to how poorly this girl treats customers. My 8 year old place an order for one chocolate donut. After I paid, she just stood there. So I kinda just stood there too, awkwardly waiting for our donut. She didn’t budge. The customer behind us was also waiting for the cashier to give us our donut. Anyway, we all just awkwardly stood there waiting for the cashier to move. And when she didn’t move or say anything I said, (and I promise I said this is the most polite and nonchalant way possible,) “can we get our donut?” She snapped at me and said, “I’m going to take her order first!” The other customer replied, oh I don’t even know what I want yet, so you can get their donut. Again, she rudely said, “I’m going to take her order first.” Again, the other customer said, “no really, I don’t know what I want yet. Please help them.” And I followed that up with, “that’s be great because we have an appointment right next door that we gotta get to.” Then the cashier rolled her eyes, turned around & mumbled under her breath “you just need to be patient.” I said, “Excuse me?” She rolled her eyes again at me and mumbled something as she turned around and mumbled something about patience. So I said something like, “Ma’am, I’ve already been standing here for a while to place my order. I even tried to order on the kiosk, but they didn’t have the donut my son wanted listed on the menu. But we have been standing here patiently waiting for some time already.” Then she said, “Well, make an appointment next time.” (I’m sorry, an appointment to get a donut???) At this point I just asked for her manager. She again, rolled her eyes at me and stormed off shouting, “(manager’s name) someone wants to talk to you!” The manager was polite, courteous, and apologetic. No problem with her whatsoever. But this other girl was AWFUL! I worked fast food for 7 years and would’ve never even thought about talking to a customer like that. Not even a rude one.

Frequently Asked Questions About Dunkin'

What are the hours of operation for Dunkin' in La Vista, NE?

Dunkin' in La Vista, NE is open daily from 4:30 AM to 7:00 PM.

Does Dunkin' in La Vista offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: