McDonald's

3.1
820 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5605 1st Ave, Kearney, NE
68847, United States

Hours

Reviews

3.1
820 reviews
5 stars
228
4 stars
144
3 stars
157
2 stars
95
1 star
196

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and order inaccuracies, leading to frustration.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.

Staff Attitude

While some customers praised friendly staff, many others experienced rude or inattentive service.

Order Accuracy

Numerous complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Management Issues

Several reviews mentioned poor management practices, including inadequate staffing and lack of customer service training.
  • JC
    John Cline
    6 days ago
    5.0
    My Grandkids had to have McDonald's lol, I have not eaten at or from this location in 10 years. An individual from behind the counter attempted an altercation with me over a shake. My point is these guys have picked it up and redeemed themselves. Not only is it updated but the staff were awesome, friendly and were interactive with multiple families with children in the dining area. It was fun and inviting. Thanks for the great experience. I personally needed it here at your location.
  • HE
    Heather Easling
    Dec 30, 2025
    1.0
    Ordered food that looked so messy and ridiculous. My drink was not diet as asked. I'm a diabetic, sugary drinks are not ok. Do better.
  • SR
    S (Honest Reviews)
    Dec 27, 2025
    1.0
    The morning manager Marisol spoke to me. I asked why my order said it was complete and ready for pick up 6 minutes ago. She said “I clicked completed but I am waiting for the food.” Said it was finished at 10:36. When it wasn’t ready until 10:47. Because it took more time after we spoke.
  • KB
    Kirk Bruno
    Dec 7, 2025
    1.0
    This restaurant was dirty, counter space near the soda machine had trash all over it, and ketchup was dried and caked on the dispensers. Our order took approximately 20 minutes from start to finish; which I'm sure, is nowhere near the Speedy Service that Ray Kroc had in mind when he started franchising his stores. Then to top it off, we ordered two McRibs with extra pickles. When we recieved them, we took a bite and to our surprise, there were no pickles on them. We then went to the counter and asked, only to find out the restaurant was out of pickles all together. This in my opinion is unsatisfactory, especially given that basically every McDonald's sandwich contains pickles. Now, I'm not sure why they ran out; it may becasue of their new promotion for the Grinch, which is pickled themed, and requires additional pickles on every sandwich. But that's still no excuse. Management should have recognized that there would be a greater demand for pickles and ordered additional for the promotion, or adjusted their restock point. Either way, there were plenty of angry and unhappy customers. And oh by the way, there is a 2nd restaurant approximately 4 miles away that the manager could have reached out to, to borrow a bucket or two of pickles. Or, they could have put a sign up at each point of purchase, notifying customers that they were out of pickles; had I known, I would have gone elsewhere and actually enjoyed my meal.
  • CA
    Carrie Arehart
    Dec 7, 2025
    1.0
    Went to the McDonald's in Kearney by Walmart. No Grinch meal available which I understand with a new special so we ordered 2 McRibs with extra pickles. First had to find a number tent, the condiment area was a mess with no catchup. Had to go ask for packets. Meal was slow getting to us and no pickles! Went to the manager who said she just was told they were out. You are kidding me! Should have known you were low and gone across the street to Walmart to get more before the lunch rush started. I don't believe she just found out. I also heard them tell someone they were out of table numbers. Really? A horrible experience.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5605 1st Ave, Kearney, NE?

Delivery is available from 6:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.

Does this McDonald's location offer a drive-thru service and what are its hours?

Yes, the drive-thru is open from 6:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.