McDonald's

3.1
810 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5605 1st Ave, Kearney, NE
68847, United States

Hours

Reviews

3.1
810 reviews
5 stars
225
4 stars
144
3 stars
157
2 stars
94
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness is mixed; some customers praised the friendly service while others reported rude or unhelpful interactions.

Speed of Service

Many reviews highlighted long wait times, both in the drive-thru and inside the restaurant, with some customers expressing frustration over delays.

Food Quality

While some customers enjoyed the food, others reported issues with incorrect orders, cold items, and even food safety concerns.

Cleanliness

The cleanliness of the restaurant received mixed reviews; some noted it was clean and organized, while others reported dirty tables and unsanitary conditions.

Management Issues

Several reviews mentioned poor management practices, including lack of communication and inadequate staffing, leading to negative customer experiences.
  • TT
    Topaz
    Nov 14, 2025
    3.0
    I dont know what was going on today, but it wasn't that busy and yet my order was messed up. The people that were working the windows weren't even paying attention to who ordered what. I ordered a meal, and someone else ordered the same without the drink. I heard it while I was ordering. Mine was cheaper. I pull up to the 1st window, and the guy told my order(minus the drink) and I told him "and the drink". He apparently ignored me and charged me for the other order that was more expensive. I caught it when I got to the 2nd window. The lady there told me to park in a waiting stall after asking my order. I told her I had a meal. She ignored me and told me to park. When I finally got my food, I didn't get my drink still. I told the employee and after a small back and forth I finally got my drink. I almost tipped her even though I already paid more than I was supposed to and didn't need to considering the treatment from before(this lady had nothing to do with the window people). When I looked at my food however, my fries were undercooked( I know what fully cooked fries look and taste like. No i don't mean crispy cooked, that is something else.). So to conclude, I paid more for a meal in which only the drink and burger were edible. All of this could have been avoided if the window cashiers would have pulled the wool out of their eyes and listened to what I was saying instead of ignoring me. I hope whoever got my meal enjoyed it tho.
  • VB
    Vince Barnett
    Oct 12, 2025
    5.0
    It's McDonald's; but with this one, the workers there are super friendly, always a hello!!! And how are you doing? Such a friendly atmosphere and the food, welp, your not missing out on the same thing 5 years ago just bigger prices now that prices have gone up.
  • LA
    Lazaro Alonso
    Oct 11, 2025
    5.0
    Bien trato
  • MR
    Michael Rice
    Oct 8, 2025
    1.0
    Got a Caramel Macchiato the lady that took my order and my payment was very nice, very polite, pleasant interaction. The lady who made my drink, however, seemed flustered and annoyed. And my my drink forcefully and just said "Here" seemed as if I was inconveniencing her by going through drive-thru and getting a coffee. I don't think she knew how to make a Caramel Macchiato I got a cup of milk/ creamer with a caramel drizzle and a splash of regular coffee that barely changed the color of the milk when mixed in. Would not come back for coffee at this location!
  • KM
    Kelsey Masuda
    Sep 10, 2025
    5.0
    Great quality, fast food to counter. Despite being farthest location i will return here every time for the best customer service! Alonso was the best, super helpful with everything! I wish every location could have someone so nice that just elevates the overall experience of the restaurant! Restaurant was very clean and organized. With great service from Alonso and clean atmosphere made the food taste even better!

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5605 1st Ave, Kearney, NE?

Delivery is available from 6:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.

Does this McDonald's location offer a drive-thru service and what are its hours?

Yes, the drive-thru is open from 6:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.