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Dairy Queen Grill & Chill

3.7
(607 reviews)

Business Details

2208 N Kansas Ave, Hastings, NE
68901-2634, United States
(402) 463-0132
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2208 N Kansas Ave, Hastings, NE
68901-2634, United States

Hours

Reviews

3.7
607 reviews
5 stars
264
4 stars
146
3 stars
68
2 stars
39
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with several instances of poor customer service and long wait times.

Food Quality

Mixed reviews on food quality, with complaints about incorrect orders, cold food, and poorly made items, though some customers enjoyed the food.

Cleanliness

Several reviews mentioned unsanitary conditions and dirty dining areas, impacting the overall experience.

Ice Cream Praise

Many customers praised the ice cream, highlighting it as a standout item, despite issues with service.

Management Concerns

Feedback indicated issues with management, including rude behavior from managers and lack of effective staff training.
  • KE
    Katie Everson
    Feb 9, 2026
    1.0
    Tried to order a birthday cake for my son I called a million times and no answer got there and the people didn’t know what to do or even know how to write on it not good for business
  • HB
    Hailey Burge
    Jan 28, 2026
    1.0
    Please stop hiring teenagers that don’t want to actually work until close and give you attitude when you show up. Based on other recent comments a bad attitude towards customers is common at this location and nothing is being done.
  • YM
    Yenisleydi Martinez
    Jan 14, 2026
    1.0
    I had ordered a royal New York cheese cake and when they gave it to me it was all melted and when the lady was going to flip it they started laughing and were saying not to because it would spill all over the ground and then a Hispanic lady kicked me out and started ignoring me when I asked them for a new one because it was bad. Then when I left with my royal New York cheese cake it didn’t have any cheese cake nor strawberry and the lady at the front counter was very rude about it and laughed at me.
  • BB
    Brad
    Jan 3, 2026
    5.0
    A great day for a peanut butter parfait! Fixed fast!
  • JC
    Jon Canterbury
    Dec 7, 2025
    5.0
    Great food and ice cream

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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