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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Gretna, NE. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11745 South Highway 6 for the ultimate SONIC experience!
Customers frequently reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several customers expressed disappointment with the quality of food, citing cold, undercooked, or poorly prepared items.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as enjoying certain menu items.
CL
Connor Laux
Feb 6, 2026
1.0
Had a very simple 2 drink order turn into having them move us over to a different stall on the other side of the lot for whatever reason.
super rude with our order. Very snappy and demanding. Just shoved the drinks at us and said “here’s that” If you’re looking for a relaxing chill night don’t come to the Gretna location. The bad attitude and entitled workers will ruin your night.
DH
Daniel Hedrick
Jan 23, 2026
5.0
Alicia was extremely helpful and patient in taking my order. Fast friendly service and delicious food. Great job management in hiring such a dedicated worker. The entire family loves the shakes and ice cream.
CF
Cody Falk
Nov 23, 2025
1.0
I love Sonic, and this was my first time visiting the Gretna location in over 10 years—but unfortunately it was the worst food experience I’ve ever had there.
When I arrived, I had to press the order button three separate times and wait over five minutes just to get someone to answer, even though there was only one other customer there. I finally placed my order: a double burger, no cheese, with mustard, pickles, and onions only.
After waiting, I received my food and the burger had cheese on it. I pressed the button again and, just like before, had to try multiple times and wait another five minutes before anyone responded. I explained the issue, and the employee said he knew what went wrong and that they would remake it.
When the replacement finally came out, it did have no cheese—but everything else was still wrong. Two times in a row they managed to make mistakes on a very simple order.
Unbelievable. I will never be returning to this location again.
KK
KarenH
Oct 15, 2025
5.0
Great tasting chicken tenders and corn dog
AJ
Andrew Jones
Sep 7, 2025
2.0
I have gone here multiple times for ice cream and 1 out of 3 times they get my order right whether its a cherry or the cookie dough in my ice cream theres always 1 thing missing I tried to order in the mobile app because maybe they didnt hear me but once again something was missing