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Jimmy John's

3.5
(178 reviews)

Business Details

11863 S 216th St, Gretna, NE
68028, United States
(402) 934-8455
https://locations.jimmyjohns.com/ne/gretna/sandwiches-2711.html

About

Sandwich Restaurant

Location

Jimmy John's
11863 S 216th St, Gretna, NE
68028, United States

Hours

Reviews

3.5
178 reviews
5 stars
78
4 stars
25
3 stars
20
2 stars
21
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, often waiting 20-30 minutes or more for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.

Food Quality

While some customers enjoyed the food, others noted inconsistencies in portion sizes and freshness, particularly with ingredients.

Customer Service

Feedback on staff behavior was mixed; some praised friendly service, while others reported rudeness and lack of urgency.
  • CM
    Cory Mero
    Feb 20, 2026
    2.0
    Can’t get an online order right
  • DR
    David Rupp
    Jan 1, 2026
    1.0
    They don't even know how to put sauce on a sandwich here. Go to a different location if you want your food made right.
  • AP
    Ay Person
    Nov 28, 2025
    4.0
    this used to bethe Slowest Jimmy John’s I’ve ever been to. But keep going here multiple times hoping it wouldn’t be the same. But we wait almost 30 minutes every time. The people just stand around. But as of the last month or so, it seems like they are getting fast again. So I have changed my review. I hope it keeps up
  • BB
    Blxxdzcloudz
    Nov 7, 2025
    2.0
    I have come to this JJ for years. Recently, it has taken 10-20 minutes to get my food. It doesn’t matter if I do the drive thru, inside, or online order for pick up. I come on different days and at different times. It seriously doesn’t matter. What the heck is happening !?
  • CS
    colton starkweather
    Oct 17, 2025
    2.0
    The food is consistent, but the experience is awful! Freaky Fast is a thing of the past, with this spot(no matter the time of day) if i’m the only person, or one of three people! Also, if i order 2 sandwiches + chips, put it in a bag! stop handing me my drink and 4 items!

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