Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported poor food quality, including cold items, incorrect orders, and unsatisfactory ingredients.
Service Issues
Numerous reviews highlighted rude staff, slow service, and frequent mistakes with orders.
Cleanliness
Customers consistently noted dirty dining areas and restrooms, contributing to a negative experience.
Management Concerns
Several reviews pointed to poor management practices, including disorganization and lack of staff training.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
MM
Matt
Oct 19, 2025
2.0
the burger quality for meat here is terrible. it is chunky grissle and fat. absolute garbage.
KA
Kaylyn Amick
Oct 18, 2025
2.0
Came in at 1pm on a Saturday and they were putting truck away. Huge line in the lobby and in the drive-thru so I understood service would be slower than usual. But after waiting 25 minutes for my food I was still missing a side of fries and ranch, so I asked the gal putting orders together. She told me to wait, and put two other orders together. The 2nd person told her she should have completed my order before his, she said she did, it was just missing stuff. He told her that's not a completed order then. She said she's just doing her job. I told her that I understood but I had been waiting 25 minutes for my food at this point and she told me "that's not my problem" very rudely. I told her that it kindof was, and she said no she's just the sandwich maker so no it wasn't her problem. Another employee stepped in and told her to calm down and got me the things I was missing. The food was fine, albeit my special instructions for no mayo weren't followed, but I get it they are busy and tensions are high and things get missed. But there is absolutely no excuse to be rude to someone who is politely asking you to fix an order you messed up on.
TL
troy Lewis
Oct 12, 2025
1.0
First off I get to the drive through there is one car in the whole parking lot still takes them 5 minutes (not exaggerating) to even be ready to take my order I read directly off the menu what I want a 4 piece French toast.even though I read exactly word for word what's on the menu I get told by the GM of the store that they don't have that so many red flags right off the bat I just drove off. Employees don't know what's on there own menu and they can only serve one car every 5 minutes no wonder you work in fast food
D4
David 4X0
Oct 12, 2025
1.0
The female leaving building last night at 12 was playing on the intercom and her friend was in the drive thru who cute in front of me btw so I will no longer buy Wendys from state street.
EA
Eddy Alvarez
Sep 28, 2025
1.0
Complete waste of time and money. They couldn't take a simple order and after 20 minutes waiting they came with a wrong order, they told us they will gave us the right order and after 15 minutes waiting we had to go with no food an no money cuz they couldn't make a simple order of 3 sandwiches and two coffees. If you're willing to waste your time, go to Wendy's
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Grand Island, NE?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Grand Island, NE into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (308) 382-1237.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does State St. #9 Wendy’s serve breakfast?
Yes, this Wendy’s location in Grand Island, NE serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for the drive-thru at Wendy's Grand Island?
The drive-thru is open daily from 7:00 AM to 1:00 AM.
Can I order Wendy's food for delivery near 3503 W. State St., Grand Island, NE?
Yes, delivery is available. You can check availability and order via the Wendy's app or online at order.wendys.com by entering your delivery address.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Grand Island, NE serves breakfast including combos, sandwiches, coffee, and sides available through the app or online.
What payment methods are accepted at Wendy's on W. State St.?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's Grand Island location with questions or feedback?
You can call them directly at (308) 382-1237 or reach out through Wendy's Customer Care via live chat or 888-624-8140. Feedback can also be submitted through Wendy’s Customer Satisfaction Survey online.
Where can I find Wendy's menu and nutritional information?
Menu pricing, nutrition, and allergen info are available on Wendy's website, mobile app, and in-restaurant. Nutrition details update as you customize your order online.
Are there nearby hotels where I can stay when visiting Wendy's on W. State St.?
Yes, Comfort Inn Grand Island North and Comfort Inn are nearby, great options for lodging when visiting Wendy's or the area.
What other fast food options are near Wendy's on W. State St.?
Nearby fast food restaurants include Taco Bell, Hot Stuff Pizza, and Chipotle Mexican Grill, providing convenient dining alternatives.
Are there convenient services near Wendy's like gas stations or automotive repair shops?
Yes, Phillips 66 Gas station and Jiffy Lube automotive repair are close by, useful if you need fuel or vehicle maintenance during your visit.
Can I use the Wendy's mobile app to order food for pickup or delivery?
Yes, you can order through the Wendy's app available on the App Store, which supports easy ordering for pickup or delivery.