Multiple customers reported poor service, including long wait times, incorrect orders, and unprofessional behavior from staff.
Food Quality
While many enjoyed the sandwiches, there were complaints about stale or hard bread and insufficient meat in some orders.
Delivery Problems
Customers experienced significant delays in delivery times, with some orders taking over an hour.
Positive Experiences
Despite the issues, several reviews highlighted friendly staff and good food, with some customers expressing loyalty to the brand.
LN
Lucy Negrete
Dec 20, 2025
4.0
I love their sandwiches. They did make an error but immediately corrected it and I was able to keep the incorrect one as well. Sandwiches are enough for 2 meals.
RR
Rose Tiger (Roze)
Nov 29, 2025
3.0
Delivery driver asked for a tip which is very unprofessional and I felt like I was forced to give one. I would have been happy to give one if they didn’t demand it. Either train your employees right or replace them with decent people
GS
Greg Statler
Oct 14, 2025
5.0
If you want to sandwich, the sandwiches are always good.And the bread and the bread is good.
AS
Arnie Sutton
Sep 19, 2025
5.0
Jimmy John’s is the best sub sandwich in Grand Island and the Hinterlands. The single type of bread has fallen. Toasted sandwiches are in now. However, KISS (Keep it Simple Stupid) rules in food though which accounts for the existence of #10 on the menu. Just a SIMPLE (!!!!) roast beef sub! Alert! It doubles the meat w/o complicating things. 🧐 I sure hope JJs is not abandoning their “simplicity style “.
JB
JOANNE Badura
Sep 1, 2025
2.0
Orders wrong, people coming back. People not getting text messages to say order is ready.
Overstaffed, no one cleaned tables the entire time.
Using phones then going right back to tasks. No handwashing after using cell phones.
Disgusting long nails on staff.
Will NOT return to this location.