Dunkin'

Reviews

• CM

  Cindy Mendick

  6 days ago
  1.0
  If I could rate a negative number being I will never go back to this location (unfortunately the 1st and last time I was there a year ago I said I would NEVER go back) Waited in drive thru over 40 minutes and I was only the 4th in line - no way to exit the line. Then I had to hear sorry we can only do so much. Today I went inside with 3 grandkids 12, 9, and 7 years old. We each ordered a donut the guy was trying to help us and a female employee who was standing at the drive thru window said to him I thought you new how to do it (meaning the cash register and taking drink orders) he walked away and another employee came slowly up to take drink order and make our drinks slowly and not nicely at all while the kids went out to the car to eat there donuts thank goodness because the 2 gals the were by the drive thru we using very bad cursing out loud and lost a customer that was behind me, she was not addressed or helped so she left. If you can't find good employees CLOSE this location it is dirty, no customer service, employees with no drive to be there, the refreshers the kids ordered they could not drink because they were so SWEET. I stopped at the location on 72nd and Cornhusker to see how I can send a complaint it was clean and the young man greeted me as I came in and their whole team worked professionally and as a team!
• CR

  Christian Riha

  Apr 19, 2026
  1.0
  This is easily the worst Dunkin’ Donuts in America. For sure needs to be closed down as soon as possible.
• RC

  Richard Csordas

  Apr 17, 2026
  2.0
  This location is under staffed and poorly managed. I don't blame the employees, but my order has been messed up multiple times, and they are very often completely out of food items. To whoever is managing this location, if you don't have the capacity to handle the orders, you need to stop accepting online orders.
• CP

  Cat P

  Apr 11, 2026
  2.0
  The donuts were fine, but the lady at the front today taking orders was extremely rude to my in-laws. They simply for 2 dozen donuts - at a DONUT SHOP - and she gritted her teeth and repeated, “You want two. dozen. donuts??!” as if their request was so out of this world… again, at a DONUT SHOP!!! I know it’s a chain but come on. That is unacceptable to treat customers so rudely. I hope whatever employee that was gets reprimanded. Ridiculous.
• TL

  Tah LenRi

  Apr 1, 2026
  2.0
  Okay, this is a bit to unpack. I've never ordered here; I usually go to the DD on Cornhusker. But this was on my route home, so I figured it should be fine. I should have looked at the reviews. Anyway. I ordered a coffee, a sandwich, and a donut for pickup. I get there, the lady at the coffee machine looks busy, the lady on the drive thru register is asking why the car outside is waiting, and the (I think) shift manager is dealing with some deliveries and is on her way outside. My order is waiting, but its missing the donut. Meanwhile, the shift manager comes back, asks the register lady about some donut order (blank look), and the coffee lady about some bagels a dude outside ordered and is missing from his order (blank look). A nother customer comes in looking for her order, doesn't get addressed by anyone. Finally, I'm able to ask the coffee lady for my missing donut, and it takes her forever to figure out where that type of donut even is. But whatever, yay, got my donut. Good luck guys, hope they have a better day because good lord, they ain't having one today. On my way home, I realize I was given the wrong sandwich. All in all, the sandwich was good, the coffee was fine. The service here is messy. Like, I don't know if it is a management issue (or lack thereof), or an employee issue (lazy or untrained, idk), or a work culture issue (only the shift manager seemed to gaf?), or just a bad day. I imagine it is a culture issue. My husband apparently doesn't order here ever because they messed up his orders more than once. The last time he came there was over 6 months ago. So I don't know. In any case, unless something changes, I would NOT recommend going here unless you're willing to wait on orders that will likely take forever to come out OR be willing to get your order redone or just eat the wrong order. I'm just gonna stick with the DD on Cornhusker. They've literally never messed up my order. The only issue I have with them is that everyone seems to like them, so they're often out of the donut I like.