Customer service experiences are inconsistent, with some staff being friendly and helpful while others are reported as rude and dismissive.
Speed of Service
Many customers noted that the service is often slow, contradicting the brand's 'freaky fast' promise.
Food Quality
The sandwiches are generally well-received, with many customers praising their taste and quality, though some reported issues with incorrect orders.
Staff Attitude
Staff demeanor varies significantly, with some customers experiencing friendly interactions while others report unprofessional behavior.
NL
Naomi L.
3 days ago
5.0
I just wanted to give kudos to the young man that was running the store on the evening of 1/8/2026. I wasn’t able to catch his name, but it seemed he was working the store all by himself it. The store was busy with lots of customers coming into the store, as well as the drive-through. I did have to wait a little bit longer than normal for my food. However, I understood and I can appreciate this young man’s hard work. He was kind to me and the quality of my sandwich was not affected despite him being the only one working and being busy. I just wanted to give him a shout out as I feel sometimes we forget to give praise where praise is due.
CQ
C Q
Jan 5, 2026
3.0
Sandwich was pretty good, but delivery service not so much. I don't know if it took a while or it was just sitting on my doorstep for a while, since they never rang the doorbell (JJs delivery, not 3rd party). A simple courtesy to let someone know their food has arrived.
PP
Paige
Dec 15, 2025
5.0
The crew is great here!
AA
Arlo Anderson
Oct 29, 2025
5.0
The best all around
JM
jack “JackMitchellOutdoors” mitchell
Oct 7, 2025
1.0
Been through the drive through 3 back to back times and each time they forget to give me my chocolate chip cookie. Like how hard is it to put a cookie in a bag!