Dairy Queen Grill & Chill

3.4
288 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3234 Sheyenne St, West Fargo, ND
58078-7764, United States

Hours

Reviews

3.4
288 reviews
5 stars
100
4 stars
73
3 stars
34
2 stars
18
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow service, and incorrect orders.

Food Quality

Mixed reviews on food quality; some enjoyed the ice cream and chicken strip baskets, while others complained about cold, poorly prepared meals.

Cleanliness

Concerns were raised about cleanliness in the dining area and food preparation practices.

Staff Training

Many reviews indicated a need for better staff training and management to improve overall customer experience.
  • DF
    Dan Fits
    5 days ago
    5.0
    I was helped by a woman named Heather, she was nice and well spoken. Best service i have had at this place.
  • MN
    mik nugget
    Nov 21, 2025
    4.0
    Mid
  • AC
    Aunna Christiansen
    Oct 11, 2025
    1.0
    Asked for a chicken strip sandwich with extra mayo, and a 6- piece sauced and tossed basket. The basket was hardly sauced at all, and all the fries were burnt. The chicken strip sandwich only had ONE chicken strip on it and it was mostly breading and obviously very flat. A employee was supposed to enter in a gift card, didn’t know how, and walked away and did not come back. I was a manager at a Dairy Queen for three years. Very angry and disappointed. 0/10 experience
  • DD
    Don
    Aug 30, 2025
    1.0
    They are very short with you. The girl handing the food to me at the window almost dropped it because she wasn’t even looking. I said thank you and she said yep and shut the window.
  • CH
    Cassidy Hughes
    Aug 13, 2025
    2.0
    I have come here a few times now. Each time I am pretty disappointed. When I order 4 piece tenders or 6 piece, they always tend to not give me the full amount I paid for. Tell me why this keeps happening? Why am I getting for less than what I paid for? Why is the wait taking so long for me to receive tenders, yet you cannot spend the time to at least count how many placed in the basket. As an establishment, it needs to be addressed, believe it or not. Counting is not difficult if the number is 4.

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes from DQCakes.com.

What are the operating hours of Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:30 PM. On holidays, hours may vary or the location may be closed, such as closing early on December 24 and being closed on November 27 and December 25.