Customers frequently reported long wait times for both drive-thru and delivery orders, with some experiencing delays of over an hour.
Food Quality
While many customers praised the taste of the sandwiches, there were complaints about stale ingredients and incorrect orders.
Customer Service
Several reviews highlighted poor customer service experiences, including rudeness from staff and unhelpful responses to complaints.
Order Accuracy
Multiple customers noted issues with order accuracy, including missing items and incorrect sandwiches.
AK
andy knipp
Feb 13, 2026
1.0
They say ordering online before will make things faster. Always a 15 minute wait in the drive through. Order online or in person. Safe yourself the time and order from the north broadway store or jersey mikes. Place is a mess
NM
nakisha mullen
Nov 28, 2025
1.0
Such a bad experience. I took a bite and it did not taste right. I had to throw it out. I then looked at the entire pickle and you can clearly see they are old. This pickle is rotten. Unacceptable.
JW
ja who
Oct 31, 2025
5.0
The food is AMAZING, the service is really fast, and the employees are great at their jobs.