Numerous customers reported extremely slow service, often taking 30-90 minutes for orders, contradicting the brand's 'freaky fast' promise.
Customer Service
Feedback highlighted issues with rude and unhelpful staff, with several customers expressing disappointment in their interactions.
Food Quality
While many enjoyed the sandwiches, there were complaints about missing ingredients, incorrect orders, and inconsistent portion sizes.
Cleanliness
Several reviews pointed out unsanitary conditions, particularly in the bathrooms, which detracted from the overall experience.
JE
Juan Espinoza
6 days ago
1.0
How I received my sandwich when ordered via mobile and still had to get chips and drink myself.
BH
Brittany Hedges
Dec 30, 2025
5.0
Food was great and service was fast and polite.
SW
Susan Willyard
Dec 19, 2025
1.0
Ordered on website that said delivery available. Son ordered and received notification that delivery was going to be at a certain time frame. Waited 15 minutes beyond time given for delivery and nothing showed up. Called the store and they said they didn’t have drivers available so we must of used door dash. We paid for delivery from Jimmy John’s plus a tip. Horrible. Don’t post delivery is available and allow the system to accept payment for delivery with the food if you don’t have people to do it. The staff said our food is in the store and they won’t deliver it despite being paid for delivery. Cancelled the order as there is a reason people order delivery like maybe you don’t have a vehicle!
RW
Raylin Wolfe
Nov 7, 2025
1.0
Literally said “I’m too busy to make you anything, you can head over to qdoba”.
Couldn’t even look up when saying it.
No problem bro.
SR
Sara Richard
Nov 4, 2025
1.0
There are 7 people working & there was 4 people waiting for their sandwiches. I have never had such slow service at a Jimmy Johns, especially with so many people working. They were cleaning which is to nice to see but it's 6pm prime dinner time maybe wait until a less busy time of day.