Papa Johns Pizza

Reviews

• JW

  Jake Wilson

  1 day ago
  1.0
  I ordered directly through the Papa John’s website, expecting the normal delivery experience. Instead, they secretly outsourced my order to DoorDash because they’re understaffed, and the entire process became a disaster. The delivery driver texted me over an hour after ordering to say it would be another 1–2 hours because the store was severely behind. I tried calling the store multiple times — no answer at all. So I contacted Papa John’s support, and they told me the store had to cancel it… even though the store won’t pick up the phone. They refused to cancel the order themselves and told me I should “just wait” and then fill out a feedback form later. So I’m stuck waiting up to 3 hours with no option to cancel, no help from the store, and no help from Papa John’s. The driver can’t cancel it, Papa John’s won’t cancel it, and there’s no way to get through to the restaurant. This is a complete failure of customer service and a terrible system for a major national brand. I’ll think twice before ordering from Papa John’s again.
• JV

  Julia Vickers

  Nov 13, 2025
  4.0
  Cashier asked me for my snapchat and phone number while we were the only two in the building. proceeded to walk out to the back of the building to watch me walk to my car and drive away
• AK

  Adam Konieska

  Oct 31, 2025
  1.0
  TL;DR after waiting an hour, pizza delivery was delayed 2 hours and they didn't tell me. Ordered online at the Papa Johns website, said it would be about an hour for delivery - kinda long but OK. Door dash handles the delivery, and twice a dasher showed up after the hour mark just to wait for a bit and then cancel. Finally I called the store and they said they were backed up two hours. Sorry - but to delay a meal 2 hours and NOT tell the customer is COMPLETELY unacceptable.
• SC

  Sara Campbell

  Oct 31, 2025
  1.0
  Family worked late tonight, needed an easy meal everyone would eat. ONLY reason I'm ok with paying the inappropriately high prices for food who's quality has extremely declined and continues to. Hungry kids= get what's open. ONLY to have a DRIVER ACTUALLY TELL ME "sauces are in the top container" then open our order and find out that LITERALLY NONE OF IT WAS RIGHT! Sat on the phone FOR OVER AN HOUR listening to stupid recordings, having staff pick up the phone, then just PUT ME BACK ON HOLD. Yeah, pathetic, infuriating, and FYI; since you wouldn't take the responsible, professional, and accountable steps, I've already called my bank to dispute these charges. Definitely won't EVER let an order come from this store again. If I ever allow my family to order again; it will ONLY be from the store that showed me a courtesy and tried to help to the best of their abilities ESPECIALLY 20 mins from close because I wasted so much time sitting on hold with your site. Really disappointing because this used to be the only place we would order from. Now literally, as I look at my order history, I realize I've let this company get away with way too much. Being in this industry for decades; when stuff is forgotten I let it go cause I KNOW better than anybody how this life gets and what happens. But the fact that literally the last 12 orders I've had with you have never had sauces I over paid for, had food wrong, and just had missing products in general only to open things tonight of all nights and to find the WHOLE ORDER is not only wrong but missing everything. So I quickly call to either get this picked up and get refunded or just get refunded and your store has the audacity to ACTUALLY REPEATEDLY IGNORE MY CALL BY PUTTING IT BACK ON HOLD? Guess what kids; YOU'RE IN THE SERVICE INDUSTRY. You wanna work in it? Grow up, "close" is just a suggestion in the service industry/adult world. So admit when you're wrong, take responsibility, and make it right. Just cause YOU kept ME on hold for almost an hour cause you "didn't wanna hear it" doesn't mean you get to blow it off just cause "you wanna go home". I'm contacting my bank in the morning, disputing the charges, giving them the labels you placed that DON'T have ANY store tracking information, sending the photos, the call history my phone, and the screenshots of the order. Our family will NEVER order Papa John's again. Product steadily declining while prices increase, every order always having something wrong, staff that can't even be professional about it? Sorry, as a 30 year veteran of the service industry and 20 of that in the management side; I don't support this company anymore sadly and I also don't understand how this location is still open with such incompetence. I rarely use that word related to this industry but your conduct over the last 2 years (I feel that I have been more than generous with that estimation as my history will show it's more than likely much more as your company was our favorite for 15 years); that is the most polite word to use online to describe it. I hope, that the next time your team is aware they have COMPLETELY ruined a family's order and even chose to send it out; that you be accountable and remember that there are literally THOUSANDS of places to dine. The one thing that kept my former team and I going until I left was: be responsible, professional, and accountable. Admit mistakes, make them right, and go above and beyond because thousands of other places exist and for EVERY negative experience, you need a MINIMUM of 15 positive ones to break even. It's unfortunate that your store doesn't seem to comprehend or worse; even CARE about that fact. Only supports why our family will take our business to a company that not only supports it; but comprehends it. Best of luck. However, I do not appreciate you disappointing my loved ones. THAT I cannot abide. Please know I intend to escalate this as well to get this addressed I felt it best to refrain from posting these things but if you would like me to do so; by all means, let me know and I will add them here.
• CF

  Chris Fjelstad

  Oct 24, 2025
  1.0
  We ordered delivery through the Papa John's app and Papa John's handed delivery to a 3rd party being door dash. We received 1/3 of our order and half of someone else's order. After an hour and a half on hold we were told that because door dash hadn't finalized the order Papa John's couldn't do anything and we would have to contact door dash to get the problem fixed. Door dash won't fix it because we didn't order through them. We ordered $40 worth of food and received $20 worth and somehow it's our problem to fix even though it was Papa John's that passed it on to a 3rd party delivery service. Whatever it takes to pass responsibility off to someone else seems to be the theme now days.

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