Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on staff behavior is mixed; some employees are praised for kindness while others are reported as rude or unhelpful.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and failure to accommodate special requests.
Food Quality
Inconsistent food quality reported, with some customers receiving fresh and well-prepared meals while others experienced cold, stale, or poorly assembled items.
Speed of Service
Many customers noted long wait times in both drive-thru and in-store, with some experiencing significant delays.
Cleanliness
Concerns raised about cleanliness in the dining area and play area, with some customers finding it unsatisfactory.
BS
Brennan Spicer
4 days ago
5.0
A+ service from Kevin and the crew today 🫡
BD
Bella Dressen
Feb 20, 2026
3.0
Carrie Crawford is the most kindest and helping worker I have ever met in my entire life!! She made me feel really welcome in my experience. She should be in charge. However, the Lakota manager was rude and she basically called me fat and it hurt my feelings. I will come back but only if Carrie is working.
MM
Marie Miranda
Feb 19, 2026
5.0
Love this place..
MD
Miranda Wilkie Dauphinais
Jan 18, 2026
4.0
Just happened 2 hav 2 go inside bc no 1 cud just hand Mi Mi Frappe thru the window after I had 2 sit in the line 2 get past the windows bc the app is semi stupid an whenever I hit the mobile ordering 4 the drive thru it sent it inside only I guess but inside was plain store front w/most the staff swearing an the rest laugh'n about it an them mak'n remarks about certain ppl in the drive thru act'n lik no 1 cud hear them, it just made Mi wonder what they said about Mi ask'n nicely 2 just hav Mi drink given 2 Mi thru the window since that's where I tried 2 get it in the first place bc y wud I go thru the drive if I had ordered it 4 inside an I was only inside 4 moments an was about 2 hear them loudly talk'n about their customers... I'll use a different McD's from now on I guess...
AR
Anita Radermacher
Jan 3, 2026
1.0
The McDonalds on S University is awful. We ordered two egg ham and cheese bagels, sandwiches only. Paid got to the window and there was only one sandwich, they told us to park off the side and wait for the food to be brought out.. well we ended up with 2 ham and cheese bagels without the eggs., we were heading to a hockey game and didn’t hv time to fight this so I called to complain and was hung up not once but twice by two different employees.. we hv yet to get a correct order everytime we go there!!! Maybe not hv 12 year olds working there.. looks to me like there’s alot of goofing off in the cooking area.. THIS PLACE SUCKS