Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers reported inconsistent food quality, with complaints about cold or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and poor hygiene practices among staff.
Staff Attitude
Many customers noted a lack of enthusiasm and professionalism among the staff, contributing to a negative dining experience.
Management Issues
Frequent mentions of inadequate management oversight and lack of training for employees were noted, leading to recurring service problems.
HR
Hillary Roberts
Nov 14, 2025
5.0
Friendly staff and fast service!
GJ
Gabi Johnson
Oct 21, 2025
3.0
Every time I order from your place I never get a straw and it’s starting to get really aggravating I don’t own straws how do you expect me to drink it?
SM
Steven Mitchell
Oct 4, 2025
5.0
Very reasonable, 7 dollar meal was great
AS
Austin Stanley
Oct 4, 2025
1.0
Who ever the girl is that’s working the drive threw sucks and does deserve to have a job. Learn how to do it or just leave!! Sat there for 20 mins to not even get for cause she couldn’t understand how to work!! Just pathetic and sad she is. Will never go to this dq again and I’ll make sure to tell everyone I know about it as well.
CT
Cindy Ternes
Sep 16, 2025
1.0
I won't be back. The ethnic server had zero enthusiasm in taking our order . My vanilla shake was like sludge whole milk. Totally a disappointment. Boo. Won't be back at that one.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Fargo?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Where is the Dairy Queen Grill & Chill located in Fargo?
It is located at 3200 20th St S, Fargo, ND 58104-5917, USA.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes via DQCakes.com.
Does Dairy Queen Grill & Chill have a drive-thru option?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and good for kids?
Yes, Dairy Queen Grill & Chill welcomes families and is good for kids.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/19331/
Are there any exclusive deals available through Dairy Queen's app?
Yes, by downloading the Dairy Queen app, you can access exclusive deals.
Which nearby beauty salons can I visit before or after getting a treat at Dairy Queen Grill & Chill?
Nearby beauty salons include Hair by Kacey, Pink Sky Salon, Faded by Marissa, The Hive Salon Fargo, Chuck Englers Studio for Hair, Hair By Monica Fae, and Alison Shape at Creative Dimensions Salon.
What nearby wellness or therapy centers are close to Dairy Queen Grill & Chill?
Nearby wellness spots include Massage & Bodyworks, Bodyworks Physical Therapy, Fargo Moorhead Chiropractic and Wellness, Mittet David DC, David Mittet, and South Pointe Chiropractic.
Are there any interesting community services or organizations near Dairy Queen Grill & Chill?
Yes, nearby are GiGi's Playhouse Fargo, Home Builders Association of Fargo Moorhead, and Senator John Hoeven office which are community services or non-profits.