Dairy Queen Grill & Chill

Reviews

• MS

  Mrs Sanchez

  1 day ago
  1.0
  We recently stopped at this Dairy Queen location for dinner and unfortunately had a very disappointing experience with the customer service. After placing our order, we pulled up to the window, waited, paid, and received our food. However, our card was not returned to us. We waited briefly at the window but didn’t want to hold up the line, so we assumed it may have been handed back and drove away. Shortly after, we realized we did not have it and decided to circle back to confirm. When we politely asked at the speaker if they still had our card , in no way accusatory, the employee responded, “Yeah, it’s right here,” without any acknowledgment or apology for the oversight. When we pulled up to the window, she handed the card back without confirming the name on the card or verifying that it belonged to us. Considering that anyone could have claimed it, this lack of verification was concerning. She also did not offer an apology, explanation, or even a simple “have a good night.” While mistakes can happen, the complete lack of professionalism, courtesy, and basic security protocol was extremely disappointing. A simple apology and basic verification of the cardholder would have gone a long way in making this situation right.
• BM

  Brandon Miller

  Feb 18, 2026
  4.0
  Staff was friendly and food was prompt...granted we were the only customers at the time. Blizzard was terrible only top inch of ice cream had flavoring, see image.
• LK

  Lance K

  Jan 23, 2026
  2.0
  Every once and awhile I forget how ridiculously overpriced DQ is.....I haven't been to one in many, many months, but I had a coupon, so I gave it a shot.....$5.19 for a soft serve medium hot fudge Sundae....and the worst part was the shrinkflation.....maybe a tablespoon and a half of fudge.....such a ripoff!!
• MT

  Marci Turcar

  Nov 18, 2025
  1.0
  I am absolutely lost in the fact that this Dairy Queen, even after reopening under new management still cannot find a single employee with basic customer service skills. Every single employee I come in contact with at this location is beyond rude and acts like the customer is inconveniencing them by shopping there.
• AA

  Alex

  Oct 22, 2025
  1.0
  There’s no reason when I hand the cashier my debit card in the drive through they should ever take it with them out of site for several min.

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