Business Details
About
Mexican Restaurant
Chipotle University Pkwy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
650 reviews
5 stars
216
4 stars
89
3 stars
46
2 stars
62
1 star
237
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including stale chips, undercooked rice, and even finding foreign objects like glass and feathers in their meals.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times, particularly during busy hours.
Cleanliness
The restaurant's cleanliness was a common concern, with multiple customers noting dirty dining areas and overflowing trash bins.
Ingredient Availability
Numerous customers expressed frustration over the restaurant being out of key ingredients, especially during open hours, leading to incomplete orders.
Inconsistent Experience
While some customers had positive experiences with friendly staff and good food, many others reported consistently negative experiences, suggesting a lack of management oversight.
- BBBayNov 7, 20251.0I ordered online. i doubled on the chicken. and my other items were extra rice. extra corn. extra lettuce. extra of almost everything. and got extra Nothing. i’m sorry but if i'm paying more for these double items i expect to have the double items. the bowl was so small. it looked like i got light everything besides the sour cream. 🤨 i like placing my order on the mobil app so it can be ready when i get there. i also Received no fork… Mind you this is prolly the 5th order that hasn’t been right. and i’ve just not said anything. but it gets to a point where there’s no way every visit isn’t correct. so guess i’ll have to travel to a new chipotle. 😊
- DADavid AmayaNov 7, 20253.0I usually order online for pick-up. I cannot understand how I pay over $20 for a bowl and the bowl is mostly empty. This company is so sting with the amount of food served (which is less than when you go inside to order), which is also low at that point. For the price that they charge, that bowl should be packed! The amount of chips is also very low. Haven't ordered food from here in about 6 months now and I probably won't come back anytime soon either.
- GLGwendolyn LytleOct 31, 20255.0My order was delicious and was on time when I arrived . I had a bowl and chips and guacamole
- DBDavid BeckOct 7, 20251.0Don’t use the app. The workers won’t read it and then you won’t get the right food. Reporting it in the app gets you a free drink though! Been a long time since I’ve seen a a chipotle with more 5 star than 1 star reviews and this one continues the tradition. Amazing what happens when you pay your employees as little as possible to pad the pockets of the executives.
- KFKT FamilyOct 3, 20251.0FOUND GLASS IN MY BURRITO. Immediately tried to call the store and online wanted me to chat with an online bot which would not respond to my messages. After waiting on hold I finally reached a real person and not a robot. Told them about the situation and they transferred me to customer service, then customer service transfered me to “the feedback team” who then transferred me to the corporate, after finally getting ahold of corporate after being on the phone forever the girl at corporate took my name and email and she told me “someone from their special team trained to handle situations like this would get ahold of me by email” never told me how long it should be till I got an email and I asked if she could at least call up to the store and tell them there was glass in the food so they could switch everything out ans she told me no the special team takes care of that. I was very upset at that. Well it’s the next day and rhe “special team” that was supposed to reach out to me about the glass never did and they continued to serve food to ppl I’m assuming the rest of the day that potentially had glass in it. I live 45 mins from this chipotle and have a newborn or else I would have went back up there myself. Chipotle handled this very poorly and I hope no one got hurt because of their negligence. I’m just lucky I didn’t swallow the glass.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill on University Pkwy serve?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill on University Pkwy?
Chipotle University Pkwy is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill University Pkwy located?
It is located at 5414 University Pkwy, Forsyth, Winston Salem, NC 27105, United States.
How can I order food online from Chipotle University Pkwy?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available on the App Store.
Does Chipotle University Pkwy welcome the LGBTQ community?
Yes, Chipotle Mexican Grill at University Pkwy is welcoming to the LGBTQ community.
How can I contact Chipotle Mexican Grill at University Pkwy?
You can reach them by phone at +1 336-418-2007 or via email at NC.3743.UniversiPkwy@chipotle.com.
What nearby places can I visit before or after dining at Chipotle University Pkwy?
Nearby you can visit Target Store Winston-Salem-North for shopping or enjoy a coffee at Starbucks, both within walking distance.
Are there convenient transit or ATM services near Chipotle Mexican Grill on University Pkwy?
Yes, The Exchange Network and Bitcoin ATM Teller Winston-Salem - Coinhub provide ATM services close to the Chipotle location.
Can I find automotive services near Chipotle at University Pkwy?
Yes, several automotive services such as Bill's Auto Clinic, Line-X, and Cottman Transmission and Total Auto Care are nearby for any vehicle needs.
Does Chipotle University Pkwy engage with customers on social media?
Yes, customers can follow and interact with Chipotle on platforms like Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.