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Brand Certified

Chipotle Mexican Grill

3.4
(1431 reviews)

About

Mexican Restaurant
Chipotle Hanes Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
128 Hanes Mall Cir, Winston Salem, NC
27103, United States

Hours

Reviews

3.4
1,431 reviews
5 stars
583
4 stars
244
3 stars
150
2 stars
113
1 star
341
  • AA
    Annonoymus
    6 days ago
    5.0
    Out of what they advertised so I'm sure that entree was great, just disappointed that I didn't get to try it😔
  • JC
    Jerome Capistrano
    Mar 4, 2026
    1.0
    Workers don’t care about customer interactions at all.
  • KC
    Katrina Capistrano
    Mar 4, 2026
    1.0
    THE ABSOLUTE WORST LOCATION! If I could give a ZERO - that would be it. We waited in line and ordered as usual. Got to the cashier and paid as usual. Went home only to find out the young cashier did not put our 3rd order inside the take out bag. My husband when back to the store with the take out bag untouched, receipt in hand. Instead of apologizing, the staff treated my husband as if he had done something wrong and was lying about the missing item. So you think we would go all the way home and come back just to lie? For a chipotle bowl? Seriously? Like I got time for that sort of crap. Meanwhile, the staff acknowledged that they threw away the 3rd order and still continued to ask him “are you sure you didn’t get the 3rd order?” Then they went through the take out bag, threw out the two untouched orders and made new ones except my original order didn’t have cheese and the new ones they made all had cheese. So guess who didn’t have anything to eat for dinner? After all that craziness?! Save yourself the headache and nonsense and don’t go to this location.
  • EB
    Emily Barbour
    Feb 21, 2026
    1.0
    This was the dirtiest Chipotle EVER. The booths had dirt on every table. Also, it was not just the table tops it was the booths as well. The bathrooms were gross. There was stuff all over the walls and the toilets had dust on them.
  • AM
    Acha Gujjar (Good Milkman)
    Feb 5, 2026
    1.0
    I recently dined in at this Chipotle location, and it was one of the worst experiences I’ve had there. They added very little chicken to my bowl, barely a handful of small pieces that barely covered the rice and beans. For the price, it’s unacceptable; the portions felt intentionally skimped on, and it’s not the generous servings Chipotle used to be known for. For dine-in, there were no spoons available at the counter or self-serve area. I had to ask multiple times, and even then it was a hassle. There were also no trays provided, forcing everyone to carry their bowls and drinks directly to the table, which felt cheap and inconvenient. The restaurant itself was very dirty. The floor has that raw/industrial design, but it was covered in grime, food debris, and spills that hadn’t been cleaned properly. The utensils area was particularly dirty. It made the whole place feel unhygienic and unappealing. Overall, between the tiny portions, lack of basic dine-in amenities, and the general dirtiness, I won’t be returning. Chipotle needs to step up on consistency, cleanliness, and value.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Hanes Mall?

Chipotle Mexican Grill at Hanes Mall is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Hanes Mall offer pickup and delivery services?

Yes, Chipotle Hanes Mall offers both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

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