Business Details
About
Mexican Restaurant
Chipotle Hanes Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,400 reviews
5 stars
575
4 stars
243
3 stars
147
2 stars
108
1 star
327
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unkempt bathrooms.
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, stale chips, and missing ingredients.
Staff Attitude
Many customers noted unfriendly or unhelpful staff, with some describing a lack of urgency and poor customer service.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online orders.
Management Issues
Several reviews suggested a need for better management and staffing, citing disorganization and lack of responsiveness.
- EBElizabeth BrazierNov 13, 20253.0The food was decent and had a good flavor, but one of the staff members was very rude and honestly it doesn’t even make me want to go back to this location. I asked for 2 chicken bowls and she proceeded to tell me they were out of chicken. I said like out of stock or like waiting to cook because I didn’t mind going back to my car and waiting. She proceeded to tell me the cook just threw it on the grill and I asked what was the time estimate was for the cook time. She proceeded to look at me like I was stupid and said “do you want me to ask?” But it was in a very rude tone and I said “yes, could you please ask” and I expressed that I didn’t mind waiting. And she proceeded to go “well he just put it on” and then the cook proceeded to pull out chicken that was already pre cooked and cut. The other two employees were great, but this one employee either needs to leave her job if she isn’t happy or learn how to be respectful!
- SWSusan WilesNov 2, 20253.0I am shocked every time I go in there how dirty it is! I don’t know why I keep going back. The food‘s OK, it’s unique. But even the glass above the food containers was filthy. It looked like it hadn’t been cleaned in over a week. The floors are always trashed. The tables are never clean. It’s just shocking! I never eat there. I’d rather eat in my car.
- JNJ. NykolOct 28, 20252.0Chipotle is like Chick-fil-A... it went from good to worst. They made a buck or two and decided to lessen the quality at every restaurant. Its just not the spot to vist for quick food that isnt fast food. Its become just as bad everywhere. Well on to thw next one until they fall off bc they got a little money.
- CBCaitlin BroadstreetOct 23, 20251.0The fact they make is so hard to cancel an order I’ll never go back for that main reason. Then when you call and try to they just hang up or put you on hold to never come back.
- TMTim MillerOct 23, 20253.0Food was ok. Staff are not very friendly. It's like they don't like there job and they really don't want you there.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Hanes Mall?
Chipotle Mexican Grill at Hanes Mall is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Hanes Mall offer pickup and delivery services?
Yes, Chipotle Hanes Mall offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Winston Salem?
Chipotle Mexican Grill is located at 128 Hanes Mall Circle, across from Atherton Mill, in Winston Salem, NC 27103.
Can I order Chipotle online or via an app?
Yes, you can order Chipotle Mexican Grill online at https://order.chipotle.com/ or via their app available on the Apple App Store.
What type of food does Chipotle Hanes Mall serve?
Chipotle Hanes Mall serves customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads featuring responsibly sourced and wholesome ingredients.
Is Chipotle at Hanes Mall LGBTQ friendly?
Yes, this Chipotle location welcomes LGBTQ customers.
How can I contact Chipotle Hanes Mall by email or phone?
You can contact Chipotle Hanes Mall by email at nc.0851.hanesmall@chipotle.com or by phone at +1 336-245-2522.
What nearby dining options are available close to Chipotle Hanes Mall?
Nearby dining options include Cold Stone Creamery for desserts, Jimmy John's for sandwiches, McDonald's for fast food, and TGI Fridays for casual dining.
What nearby retail stores can I visit after dining at Chipotle Hanes Mall?
After your meal, you can visit nearby stores such as Victoria's Secret, Forever 21, Gymboree, and Pottery Barn for shopping.
Where can I rent a car near Chipotle Hanes Mall?
There are several car rental options near Chipotle Hanes Mall including Budget Truck Rental, Budget Car Rental, and Avis Car Rental.