Chipotle Mexican Grill

3.4
1419 reviews
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Business Details

128 Hanes Mall Cir, Winston Salem, NC
27103, United States
(336) 245-2522
https://locations.chipotle.com/nc/winston-salem/128-hanes-mall-cir?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=851
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About

Mexican Restaurant
Chipotle Hanes Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
128 Hanes Mall Cir, Winston Salem, NC
27103, United States

Hours

Reviews

3.4
1,419 reviews
5 stars
579
4 stars
244
3 stars
149
2 stars
112
1 star
335

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions in the bathrooms.

Service Quality

Customers frequently reported rude or inattentive staff, with many experiences of poor customer service and long wait times.

Food Quality

There were consistent complaints about food quality, including undercooked rice, missing ingredients, and small portion sizes.

Order Accuracy

Several customers noted issues with incorrect orders, missing items, and inconsistent portion sizes, particularly with online orders.
  • JP
    joanna pivaral
    2 days ago
    2.0
    food was great, can’t say the same thing about management… older hispanic lady who i think is the manager was yelling i could hardly hear my fiance conversation she was talking about other employees in front of other guest left mid way while fixing our plate! no one wants to work with someone like her
  • JC
    Jim Campbell
    3 days ago
    3.0
    Very skimpy on the portions, they ran out of grilled vegetables gave us a small 4 oz portion. We choose not to get rice and beans for personal reason. The front Staff did not seem happy to have a job. No napkins and I was afraid to ask anyone in the front.
  • YU
    yami uma
    Jan 2, 2026
    1.0
    Lady that serve super slow long wait in line place is dirty table not clean sorry but this place has change a lot not coming back for while
  • AP
    Alayna Pruitt
    Dec 23, 2025
    2.0
    I like the portions they gave me but when I asked for dietary accommodations they charged me soooo much more. I don't understand how you can charge more for asking to put my food in separate containers? I've done this at many different locations and it has yet to be an issue until this one.
  • SH
    scott henthorne
    Dec 22, 2025
    1.0
    Every table was dirty, no napkins, forks all over the counter and on the floor, and I was glared at and given a half portion of everything when I explicitly asked for double (which I am PAYING FOR). Absolute circus
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Hanes Mall?

Chipotle Mexican Grill at Hanes Mall is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Hanes Mall offer pickup and delivery services?

Yes, Chipotle Hanes Mall offers both in-store pickup and delivery services.