Order was ready on time….that’s literally the only good thing I got. Don’t know if all Charley’s taste this bad or not. I can say one thing though, I will not be returning
TL
Tracey Luffman
Aug 23, 2025
2.0
The Philly cheesecake had barely any thing in it. It was six inches of bread and very little cheesecake, and i' peppers and onions not worth the eight dollars equality and taste was subpar.At best
KY
Keia Y
Aug 18, 2025
5.0
The staff was nice and gave good recommendations (according to my receipt keykey was the cashier) also a young mixed guy was helping. It was my first time and my food was FRESH, HOT AND DELICIOUS.
The employees were friendly, knowledgeable and recommended the watermelon strawberry lemonade Arnold Palmer - it was BOMB
I also got the chipotle bacon chicken cheesesteak and it was toasty and sooo good.
Thank you guys!!!!
BS
Brianna Smith
Aug 15, 2025
5.0
Annie was so nice! And she made my cheesesteak to perfection!
TF
Tyler Frazier
May 30, 2025
2.0
Charlie's Cheesesteaks: A Disappointing First Visit
I recently visited Charlie's Cheesesteaks for the first time, hoping to enjoy a meal that lived up to the hype. Unfortunately, my experience was far from satisfying.
To start, I ordered the spicy lemon pepper wings, fries, mozzarella sticks, and a watermelon strawberry lemonade. Here's how it went:
Spicy Lemon Pepper Wings: These wings were advertised as "spicy," but there was no spice to be found. Instead, they were overly salty, leaving me disappointed and thirsty.
Fries: The fries were served cold—like they'd been sitting out for hours. To make matters worse, they had absolutely no flavor. Not even a pinch of salt or seasoning to make them remotely enjoyable.
Mozzarella Sticks: These were another letdown. They arrived cold, and the marinara sauce that came with them was downright unpalatable.
Watermelon Strawberry Lemonade: This drink was more like flavored water than lemonade. It was so watered down that it barely tasted like anything at all.
Overall, the entire meal was a disaster. I was hoping for a flavorful, satisfying experience, but instead, I got cold, bland food and a drink that tasted like it had been diluted with tap water.
This was my first time visiting Charlie's Cheesesteaks, and after this experience, it will definitely be my last. I expected better quality and attention to detail, but they missed the mark on every single item I ordered.
If you're considering trying this place, I recommend looking elsewhere unless they make some serious improvements to their food and service.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at Hanes Mall?
Charleys Cheesesteaks at Hanes Mall is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery or drive-through services?
Charleys Cheesesteaks at Hanes Mall does not offer delivery or drive-through services, as these options are closed all days of the week.
Can I order takeout or pickup my food at Charleys Cheesesteaks?
No, takeout and pickup services are not available at this location since the hours for both are marked as closed every day.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located inside Hanes Mall at 3320 Silas Creek Parkway, Suite FC-2, Winston Salem, NC 27103, USA.
What payment options does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa as payment methods.
Is there a way to view Charleys Cheesesteaks' menu online?
Yes, you can view and order from their menu online through their website at https://order.charleys.com/menu/hanes-mall/.
What are some nearby stores and attractions around Charleys Cheesesteaks at Hanes Mall?
Nearby stores include Banana Republic, Williams-Sonoma, Verizon Wireless Retailer, Cellairis Hanes Mall, and clothing stores like Charlotte Russe and Lane Bryant. You might enjoy shopping or visiting these stores before or after your meal.
Are there any beauty or skincare services near Charleys Cheesesteaks?
Yes, nearby you can find Beatty Beauty Skin Care, Merle Norman Winston-Salem, and Glamour Eyebrows of Winston-Salem for beauty and skincare treatments.
Where can I find entertainment options close to Charleys Cheesesteaks?
Dave & Buster's Winston-Salem, located near Hanes Mall, offers arcade games, a bar, and dining, making it a great entertainment spot to visit after enjoying your meal at Charleys Cheesesteaks.
How can nearby transit or postal services assist customers visiting Charleys Cheesesteaks?
The nearby United States Postal Service and Hanes Mall Post Office can provide postal services if needed during your visit. Also, the Hanes Mall location is central within Winston Salem, making it easy for customers to find via local transportation options to the mall area.