CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Wilson is here with warmth and welcome. Panera Bread. Food as it should be.
Feedback indicates a significant inconsistency in customer service, with some staff being friendly and helpful, while others are reported as rude and dismissive.
Food Quality
Customers expressed mixed reviews about food quality, with some enjoying their meals while others reported stale ingredients and incorrect orders.
Drive-Thru Experience
The drive-thru service received numerous complaints about long wait times and order inaccuracies, leading to frustration among customers.
Cleanliness
Several reviews noted issues with cleanliness, particularly in the dining area and restrooms, which detracted from the overall experience.
Order Accuracy
Many customers reported frequent issues with order accuracy, including missing items and incorrect modifications, leading to dissatisfaction.
CH
Carlos Hermida
Jan 30, 2026
1.0
Too much cold inside when the weather is in 29⁰ no nice place
DC
Devansh Choksi
Jan 22, 2026
4.0
Good food!! Good atmosphere!! Lovely people!!!
PL
Pratibha Lakhani
Jan 17, 2026
5.0
My experience with Panera has been nothing but pleasant! Sakura, in particular, was very sweet and went above and beyond to help us out! Thank you!!
JH
john henry
Jan 6, 2026
5.0
I had the harvest salad and the autumn squash soup. Both were good although the autumn squash was a little too sweet. I didn’t need a bowl a cup would’ve done just as good.
DP
D. PEM
Jan 6, 2026
1.0
Came in and ordered the French Dipper, which a half comes with a 4oz cup of dip and ordering the whole sandwich only comes with the 4oz too.
Obviously it's not enough..
When asking for extra dip, which would've came with the order if I ordered the sandwich in halves, I was told it would cost me $7 to get that other cup of dip!
REALLY...
Asked to speak with the Manager and he came out and basically said, there's nothing we can do, and started talking about their policies....and then Literally said: "Deal with it!" And walked away!!!
All I can say is WoW!!!
I'm actually still sitting in here but I'm sure I'll Never come back here again!
Have No clue what has happened to customer service these days!!
But if you're expecting Normal Customer Service and/or courtesy..
This ain't the place!!!