Panera Bread

4.0
455 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

3401 Raleigh Road Parkway West, Wilson, NC
27896, United States
(252) 640-6004
https://www.panerabread.com/en-us/cafe/locations/nc/wilson/3401-raleigh-road-parkway-west
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Wilson is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3401 Raleigh Road Parkway West, Wilson, NC
27896, United States

Hours

Reviews

4.0
455 reviews
5 stars
261
4 stars
87
3 stars
29
2 stars
22
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

There were mixed reviews on food quality, with some praising freshness while others noted stale ingredients and incorrect items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with dirty tables and unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly and helpful staff members.

Drive-Thru Problems

The drive-thru service received significant criticism for inefficiency and order inaccuracies.
  • AT
    ADRIANA THURMAN
    4 days ago
    5.0
    My first time going to Panera in Wilson. The staff was very nice and helpful.
  • JH
    john henry
    5 days ago
    5.0
    I had the harvest salad and the autumn squash soup. Both were good although the autumn squash was a little too sweet. I didn’t need a bowl a cup would’ve done just as good.
  • DP
    D. PEM
    5 days ago
    1.0
    Came in and ordered the French Dipper, which a half comes with a 4oz cup of dip and ordering the whole sandwich only comes with the 4oz too. Obviously it's not enough.. When asking for extra dip, which would've came with the order if I ordered the sandwich in halves, I was told it would cost me $7 to get that other cup of dip! REALLY... Asked to speak with the Manager and he came out and basically said, there's nothing we can do, and started talking about their policies....and then Literally said: "Deal with it!" And walked away!!! All I can say is WoW!!! I'm actually still sitting in here but I'm sure I'll Never come back here again! Have No clue what has happened to customer service these days!! But if you're expecting Normal Customer Service and/or courtesy.. This ain't the place!!!
  • BW
    Beth White
    Dec 23, 2025
    1.0
    Dreadful restaurant. Avoid this location. 50% of the drive-thru orders are missing items. Delivery service provided by their chosen companies doesn't answer their phones, resulting in incorrect or partial order deliveries. The manager is rude, doesn't seem to know how to treat customers, and doesn't care about quality or accuracy. Take your business elsewhere.
  • AG
    Amber Gregson
    Dec 8, 2025
    5.0
    Great experience. Ellison at the window was great
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Wilson, NC accept reservations?

Panera Bread in Wilson, NC does not accept reservations.

What are the operating hours for Panera Bread Wilson?

Panera Bread Wilson is open daily from 7:00 AM to 9:00 PM.