While many customers praised the friendliness and helpfulness of the staff, there were several complaints about poor customer service and inattentiveness.
Food Quality
The food received mixed reviews; many enjoyed the sandwiches and freshness, but some reported issues with incorrect orders and quality.
Service Speed
Numerous customers expressed frustration with slow service, particularly during busy times, contrasting with the brand's 'freaky fast' promise.
Pricing Concerns
Several reviews mentioned that the prices were considered high for the quantity and quality of food received.
AA
Alicia Christina Aisha
Dec 20, 2025
2.0
My food was not the greatest this last time. Seems kids were in there just doing whatever. None of the sandwiches were good. I ordered four. The bread felt like it was sitting out all day it was so hard. The worse jimmy John’s experience I’ve ever had.
TR
The world is a review
Apr 2, 2019
4.0
Incredibly fast delivery and service.
MH
Michelle Hill
Mar 27, 2019
5.0
My order is always right, fresh, and delivered quickly.