Dunkin'

3.7
677 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wilson, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2113 Nash St NW, Wilson, NC
27896, United States

Hours

Reviews

3.7
677 reviews
5 stars
308
4 stars
142
3 stars
68
2 stars
39
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Attitude

Mixed reviews on staff friendliness; some customers experienced rude or unprofessional behavior, while others praised friendly service.

Food Quality

Inconsistent food quality was noted, with complaints about undercooked items, stale donuts, and poor preparation.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area.

Management Issues

Customers expressed dissatisfaction with management's responsiveness and professionalism, indicating a need for improvement.
  • SE
    Shannon Edwards
    2 days ago
    1.0
    Worst service ever…Very Slow! tried giving them benefit of the doubt, thinking maybe the young lady was having a moment but each time I have gone there it is the same young lady who is very unpleasant & always at the drive through window… she needs MORE INTENSIVE TRAINING with customer service… So I asked to speak with her manager…Now I see why the worker is the way she is!!! TAKE THEM OFF FRONT END… Bad business!
  • MM
    Michael Matthews
    4 days ago
    1.0
    Great food and coffee. Worst service and attitudes in town. Girl handed me my coffee and shut the window without saying anything or allowing me to thank her. The place needs an employee makeover.
  • DP
    Diane Pugh
    Jan 5, 2026
    5.0
    Friendly people and always working to make sure customers are happy!
  • RW
    Roberta Wharam
    Jan 3, 2026
    5.0
    Only got a drink yesterday waited Too long in the drive through only saw one employee working. The window felt bad for him. But he was very nice and friendly
  • BS
    Brian Smith
    Dec 20, 2025
    1.0
    Have given them a chance 3 times and it was a fail each time. Long waits, poor quality/wrong orders and staff that clearly do not care. Even corporate is slow to respond and does nothing.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Wilson, NC?

Dunkin' in Wilson, NC is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location in Wilson, NC features a drive-thru for convenient ordering and pickup.