Chipotle Mexican Grill

Reviews

• AC

  Artrail Coley

  2 days ago
  1.0
  When my wife and I arrived, the food looked like it had been sitting out for hours untouched. We decided to take our order to go, but once we got home, we discovered the chicken was badly burnt. Unfortunately, this was the most disappointing experience I’ve ever had at a Chipotle.
• AH

  Ashantae Hendricks

  Feb 24, 2026
  2.0
  I went this location today and the employee with multiple piercings on her mouth and face had a very nasty attitude. She was slamming the food items while I was trying to order them, after SHE told me they didnt have what I initially wanted. She was rolling her eyes and making faces at other customers.
• NB

  Na'Nika Brown

  Feb 21, 2026
  5.0
  I love the new manager LT and what he's done with the place. Kudos 👏🏽 💐 🥳 🎊 👏🏽
• YD

  Yekta Demirtaş

  Feb 3, 2026
  1.0
  This is honestly the worst Chipotle experience I’ve ever had. I’ve been to many Chipotle locations in other areas and never had any issues, everything was always prepared exactly the way we wanted, but that’s not the case at this location. I’m actually afraid to order online from this store because almost every time something is wrong or missing from the order. Because of that, I started ordering inside, but even then they don’t really follow the requests. When I ask for extra of an item, it feels like I’m asking for a favor instead of paying for it, and sometimes they even put less than normal. On top of that, none of the staff seem friendly, everyone looks unhappy and uninterested. I used to work at Chipotle myself and I also genuinely love the brand, so it’s disappointing to see this location run this way. I really think management needs to step in and make changes or at least talk to the staff about customer service and expectations. Sadly, this is the only Chipotle in Wilson, so I don’t really have another option, even though I don’t want to come here I’m kind of forced to. Update: After posting this review, I picked up my food and went home, and the rice was undercooked and very hard. At this point, I don’t think I’ll be coming back to this chipotle and I can only hope and pray that another Chipotle location opens in Wilson
• AH

  Anthony Hoyle

  Jan 13, 2026
  1.0
  Chips were stale, bag was half broken chips burrito was half wrapped and my tacos weren't sealed at all

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