Subway

3.5
247 reviews
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Business Details

1039 South College Rd, Wilmington, NC
28403, United States
(910) 392-5308
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Wilmington Subway® Restaurant at 1039 South College Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1039 South College Rd, Wilmington, NC
28403, United States

Hours

Reviews

3.5
247 reviews
5 stars
108
4 stars
39
3 stars
25
2 stars
17
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unhelpful management.

Food Quality

Customers frequently complained about stale bread, missing ingredients, and unsatisfactory food preparation.

Staffing Issues

Many reviews noted that the store was often understaffed, leading to slow service and overwhelmed employees.

Cleanliness

Several customers reported unsanitary conditions, including dirty tables and food preparation areas.

Positive Employee Recognition

Despite the negative feedback, some customers praised individual employees, particularly Brandon, for their exceptional service and professionalism.
  • BH
    Brandon Hotchkiss
    Dec 9, 2025
    1.0
    I have given this place a chance time and time again because I've loved subway for decades. This particular restaurant is the absolute worst I have ever been to. Many times I have ordered online and they closed early and I couldn't get the food I paid for and the last time my sandwich tasted so bad that I took one bite and threw it in the trash. The bread had to be two days old and on a footlong with tomatoes there was one little slice of tomato on each side. Im very disappointed and I hope the franchise does better as a whole because this store has ripped me off time and time again and I've had enough
  • DP
    Darrin Palmer
    Oct 20, 2025
    1.0
    Slow... 20 minutes to make a sandwich?
  • RM
    Ryan Moyer
    Oct 11, 2025
    5.0
    Exceptional Service from Brandon T.! I visited the restaurant on a rainy day when things were clearly hectic—Brandon was the only one working, handling orders, customers, and everything in between. Even under pressure, he remained calm, professional, and polite, treating every guest with genuine care and respect. What really stood out was how Brandon turned what could have been a stressful situation into a positive experience for everyone. His warm attitude, constant smile, and clear enjoyment of his job made a big impression. He kept things running smoothly and made customers feel valued, even when the restaurant was backed up. Brandon is manager material—the kind of person who leads by example. His professionalism, patience, and people skills make him a natural team leader. More people in customer service should model the way he works. Excellent job, Brandon!
  • JK
    Jenna Kaczynski
    Jul 25, 2025
    1.0
    I placed an order for delivery that never arrived, no refund, restaurant will not answer the phone and I could not get support online.
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Frequently Asked Questions About Subway

Where is Subway located in Wilmington, NC?

Subway is located at 1039 South College Rd, New Hanover, Wilmington, NC 28403, USA.

What are the operating hours of Subway at 1039 South College Rd?

Subway is open daily from 9:00 AM to 10:00 PM.