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Subway

3.5
(248 reviews)

Business Details

(910) 392-5308
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Wilmington Subway® Restaurant at 1039 South College Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1039 South College Rd, Wilmington, NC
28403, United States

Hours

Reviews

3.5
248 reviews
5 stars
108
4 stars
39
3 stars
25
2 stars
17
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with many expressing frustration over slow service and inadequate staffing.

Customer Service

Numerous reviews highlighted poor customer service, including rude behavior from staff and lack of responsiveness to customer needs.

Food Quality

Several customers complained about stale bread, missing ingredients, and overall poor food quality, leading to dissatisfaction with their meals.

Cleanliness

Multiple reviews noted unsanitary conditions in the restaurant, including dirty tables and unkempt food preparation areas.

Staffing Issues

Many customers pointed out that the store often had insufficient staff, leading to overwhelmed employees and negative customer experiences.
  • CC
    ChelleB Creations
    Jan 14, 2026
    1.0
    Out of too many items and only one young lady behind the counter. In the last 45 minutes there have been over 15 customers that waited to place their order and 7 that left after waiting over 15 minutes. When her relief came in at 5 the next girl was twice as slow. There really needs to be at least 2 people behind the counter. My daughter was told she had to order through the app just to to sign up for the Sub Club and to get her order in but the girl didn’t even look to see if there was an order, my daughter had to go up and tell her after everyone had left.
  • BH
    Brandon Hotchkiss
    Dec 9, 2025
    1.0
    I have given this place a chance time and time again because I've loved subway for decades. This particular restaurant is the absolute worst I have ever been to. Many times I have ordered online and they closed early and I couldn't get the food I paid for and the last time my sandwich tasted so bad that I took one bite and threw it in the trash. The bread had to be two days old and on a footlong with tomatoes there was one little slice of tomato on each side. Im very disappointed and I hope the franchise does better as a whole because this store has ripped me off time and time again and I've had enough
  • DP
    Darrin Palmer
    Oct 20, 2025
    1.0
    Slow... 20 minutes to make a sandwich?
  • RM
    Ryan Moyer
    Oct 11, 2025
    5.0
    Exceptional Service from Brandon T.! I visited the restaurant on a rainy day when things were clearly hectic—Brandon was the only one working, handling orders, customers, and everything in between. Even under pressure, he remained calm, professional, and polite, treating every guest with genuine care and respect. What really stood out was how Brandon turned what could have been a stressful situation into a positive experience for everyone. His warm attitude, constant smile, and clear enjoyment of his job made a big impression. He kept things running smoothly and made customers feel valued, even when the restaurant was backed up. Brandon is manager material—the kind of person who leads by example. His professionalism, patience, and people skills make him a natural team leader. More people in customer service should model the way he works. Excellent job, Brandon!

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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