Subway

3.5
245 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Wilmington Subway® Restaurant at 1039 South College Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1039 South College Rd, Wilmington, NC
28403, United States

Hours

Reviews

3.5
245 reviews
5 stars
107
4 stars
39
3 stars
25
2 stars
17
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of exceptional service from individual employees like Brandon, contrasted with numerous complaints about rude and unprofessional staff.

Order Fulfillment

Many customers experienced issues with online orders, including delays, incorrect items, and unfulfilled requests.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and food safety concerns.

Product Availability

Customers frequently noted that the store was out of essential items, such as lettuce and meats, impacting their dining experience.

Management Issues

There were multiple complaints regarding poor management practices, including staff shortages and inadequate customer service training.
  • DP
    Darrin Palmer
    Oct 20, 2025
    1.0
    Slow... 20 minutes to make a sandwich?
  • RM
    Ryan Moyer
    Oct 11, 2025
    5.0
    Exceptional Service from Brandon T.! I visited the restaurant on a rainy day when things were clearly hectic—Brandon was the only one working, handling orders, customers, and everything in between. Even under pressure, he remained calm, professional, and polite, treating every guest with genuine care and respect. What really stood out was how Brandon turned what could have been a stressful situation into a positive experience for everyone. His warm attitude, constant smile, and clear enjoyment of his job made a big impression. He kept things running smoothly and made customers feel valued, even when the restaurant was backed up. Brandon is manager material—the kind of person who leads by example. His professionalism, patience, and people skills make him a natural team leader. More people in customer service should model the way he works. Excellent job, Brandon!
  • JK
    Jenna Kaczynski
    Jul 25, 2025
    1.0
    I placed an order for delivery that never arrived, no refund, restaurant will not answer the phone and I could not get support online.
  • JJ
    Jasmine Johnson
    Jul 2, 2025
    1.0
    please just go to any other subway in wilmington. 30+ minutes for an online order, 10+ minutes for them to make one sandwich.
  • MP
    missy pritchard
    Jun 28, 2025
    5.0
    1 guy. Out of pepperoni..so,I ordered something else, and they were also out of the crunch for the sandwich that I did order. Very disappointed. It was lunch time on Saturday. Tables were not wiped off. Attendant...was nice enough to give me a cookie for my disappointment.

Frequently Asked Questions About Subway

Where is Subway located in Wilmington, NC?

Subway is located at 1039 South College Rd, New Hanover, Wilmington, NC 28403, USA.

What are the operating hours of Subway at 1039 South College Rd?

Subway is open daily from 9:00 AM to 10:00 PM.