Mixed reviews on food quality; while some praised the cheesesteaks and wings, others found them bland, dry, or poorly seasoned.
Service Issues
Service experiences varied widely; some customers reported excellent service, while others faced slow service, incorrect orders, or rude staff.
Atmosphere
The atmosphere is generally described as cozy and welcoming, but some noted cleanliness issues and a cramped dining space.
Pricing Concerns
Many customers felt the prices were high, especially given the portion sizes and quality of food.
Positive Experiences
Despite the negatives, several reviews highlighted enjoyable experiences, particularly with friendly staff and good food.
TH
Tiffany Hawley
Nov 8, 2025
2.0
I hope this reaches the owner. I’ve been a long time customer. I mean from way back at your previous location. We ordered almost 90.00 of cheesesteaks and food for our table. When the cheesesteak came I couldn’t even see the cheese. The steak barely existed. I wish I would’ve thought to take a pic. It would’ve really drove my point home. I pretty much ordered an overpriced 6 in roll. Both cheesesteaks were like this. All bread, barely meat. Not to mention ruin the add ons were extra priced. If cheesesteak is in your name it should really be a knock out. The service is always amazing. The food has become less than sub par! The staff that works are all so kind, warm and sweet. The food however, has really turned to such a rip off!
JM
Joseph Mitchell
Nov 5, 2025
2.0
This was my first and last time coming here. I don't know how a place can be named port city cheesesteak and not be able to make one… lets start I walked in and did not know where to go until i seen someone at the bar so i went over to her and I guess thats where you order im not sure but she took my order there on a piece of paper and I asked for ketchup and mayo on my cheesesteak and she shook her head at me but when i got it there was no mayo or ketchup and it did not say it on the receipt and I get that some places don't put it on for you, you have to do it ur self but she should have said something instead of just shaking her head at me, but thats the least of it… the cheesesteak…….. its pretty self explanatory. NEVER COMING BACK AGAIN IF YOU CANT EVEN MAKE A CHEESESTEAK
MP
MoniYah Person
Nov 1, 2025
5.0
As a Philly native gotta say this is hell of a good cheesesteak. 10/10 Quick service as well!
BS
Betsy Stipa
Oct 31, 2025
5.0
the "my girlfriend isnt hungry" side of fries & a couple onion rings is everything to me. Also cheaper for delivery???
MA
Madison Avant
Oct 28, 2025
1.0
Went for a comedy show, which was garbage, the food was GARBAGE. Took two bites of a 6inch and one onion ring (I got the “my girlfriend’s not hungry” which is fries and onion rings mixed) ALL GARBAGE. I left to walk across the street to get pizza and gave my friends money for my bill but asked that they point out to the waitress that I didn’t eat or even drink half of my beer.. she rolled her eyes and said “well my problem is that she ate most of it” HA. My friend is a waitress so she obviously ignored her and paid for it thinking she might just be having a tough night. They were busy, but if you can’t handle a high volume restaurant, you shouldn’t be working at one which could be a management problem. This was their second chance with me, because I’ve ordered food from there on DoorDash before and it was terrible but I figured it was because it’s delivery. NOPE, it’s just bad The waitress, Taylor, who never checked on us after we got the food really just blew us away with her comment.
I would have felt better if I she said “they give me a hard time for comping food” or something.
Had I been there, the scenario would have gone a lot differently.
I didn’t intend to write this review otherwise I would’ve taken a better picture but after hearing about the waitress I just had to. I didn’t even care about paying.. I left money but the comment was so unnecessary.
Frequently Asked Questions About Port City Cheesesteak
What are the regular opening hours of Port City Cheesesteak?
Port City Cheesesteak is open from 11:00 AM to 10:00 PM Monday through Thursday, 11:00 AM to midnight on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.
Does Port City Cheesesteak offer delivery and pickup services?
Yes, Port City Cheesesteak offers both in-store pickup and delivery services.
What are the takeout hours for Port City Cheesesteak?
Takeout is available from 11:00 AM to 10:00 PM Monday through Thursday, 11:00 AM to midnight on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.
Is Port City Cheesesteak open on holidays?
Port City Cheesesteak is closed on certain holidays, including November 2, 2025, and every December 25 from 2025 through 2034.
Where is Port City Cheesesteak located?
Port City Cheesesteak is located at 21 N Front St, Wilmington, NC 28401, USA.
What types of cuisine and services does Port City Cheesesteak offer?
Port City Cheesesteak is a cheesesteak restaurant offering American cuisine, including sandwiches, hamburgers, chicken wings, and also operates as a bar, cocktail bar, sports bar, and caterer.
Where can customers view Port City Cheesesteak's menu and place orders online?
Customers can view the menu and place orders online at https://portcitycheesesteakdt.com/menu.
Are there any bars or nightlife venues near Port City Cheesesteak?
Yes, nearby nightlife spots include Level 5, Pravda, The Rooftop bar at N. Front Theatre, Growler's Tavern, The Blind Elephant, and KGB ILM. Visitors can enjoy drinks and entertainment before or after dining.
Are there any nearby theaters or concert venues close to Port City Cheesesteak?
Yes, North Front Theater and Suite 27 on Front are nearby venues for theater and concerts, providing entertainment options near the restaurant.
What nearby shops and cafes can customers visit around Port City Cheesesteak?
Nearby shopping options include Daisy On Front for home goods, Swahili Coast and Indigo Sol for clothing, and the Hallway shops shopping center. For coffee and snacks, Port City Java and Caffe Phoenix are nearby cafes.