Pizza Hut

3.8
313 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2601 Castle Hayne Rd. in Wilmington, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts checksNot available

Location

Pizza Hut
2601 Castle Hayne Rd., Wilmington, NC
28401, United States

Hours

Reviews

3.8
313 reviews
5 stars
160
4 stars
50
3 stars
27
2 stars
18
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times for assistance.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and failure to provide requested modifications.

Food Quality

Mixed reviews on food quality; some praised the taste while others noted issues with overcooked or burnt items.

Delivery Issues

Frequent reports of late deliveries, cold food, and lack of communication regarding order status.

Management Changes

Some customers noted improvements in service since new management took over, while others experienced ongoing issues.
  • RF
    Richard Ferrari
    Nov 17, 2025
    1.0
    There is something about Pizza Hut. They don’t seem able to have orders ready when you walk in the door. I usually have to wait at least five minutes before I can leave. It’s 4 pm and they have only one employee working. Quite frustrating.
  • RS
    Ronnie Schille
    Oct 15, 2025
    5.0
    Since they have new management they are onto of their game. Living so close is a easy choice for lazy dinner nights.
  • BH
    Bridget Hayes
    Sep 15, 2025
    1.0
    I would give them 0 starts!!! I go to pickup a pizza and wings lady outside talking on the phone and smoking. I’m inside she comes in doesn’t wash her hands and start making food. My order pickup time is 1:35 at 1:42 I’m asking for my money back. She gets mad that I ask for my $5.35 back.
  • EM
    elisabeth miller
    Sep 7, 2025
    1.0
    The worst!!!!
  • TH
    Tawanna Harrell
    Aug 9, 2025
    4.0
    My husband and I walked in preparing to order. As we were looking at the menu, after a few minutes of doing so, a young man finally comes to the register and asks what he could get us. Before we could answer, he walks away leaving us, once again, standing at the register without service. My husband and I waited an additional 3-4 minutes as the other employees continued to work in the back area before an employee decides to finally take our order. Customer service definitely needs to be worked on.

Frequently Asked Questions About Pizza Hut

What are the operating hours of Pizza Hut at 2601 Castle Hayne Rd in Wilmington, NC?

Pizza Hut at 2601 Castle Hayne Rd is open every day from 10:00 AM to 11:00 PM.

Does Pizza Hut offer delivery services?

Yes, Pizza Hut provides delivery services daily from 10:00 AM to 11:00 PM, including no-contact delivery options.