At Papa Johns Pizza in Wilmington, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Wilmington pizza for any occasion. Call us for pizza delivery in Wilmington or stop by 1929-C Oleander for carryout to order the best pizza in Wilmington, along with breadsticks, wings, and more!
Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Issues
Many customers reported receiving incorrect orders, missing items, or long wait times for their food, leading to frustration.
Food Quality
Several reviews mentioned issues with food quality, including overcooked pizzas, wrong toppings, and cold deliveries.
Management Problems
The management at this location received consistent criticism for being unprofessional and unresponsive to customer complaints.
Inconsistent Experience
While some customers had positive experiences, many others reported consistently negative interactions, indicating a lack of reliable service.
LC
Lauren Caballero
Feb 17, 2026
1.0
Was doing door dash and the lady in the store told me I couldn’t com into the store until she was done with all her orders and I stood in the cold for 20mins waiting and sat in the car for an extra 30mins while she made everyone’s order and then proceeded to give me my doordash order
MJ
Mekida Johnson
Feb 11, 2026
1.0
I decided to try the new pan pizza from Papa John's. I ordered the Pan pizza I looked at it. I told the lady it was overcooked she said no it's not. If you want good pizza don't go to papa john on Oleander in Wilmington. The pizza so overcooked when you bite it crunchy and hard like a croutons.
WD
Wendy Duda
Feb 2, 2026
1.0
They were closing at 7pm. Didn't let me come into store for security reasons. They had 3 customers in store waiting. Had to wait outside in the cold. Definitely lacking on customer service.
SB
Shawn Brown
Jan 21, 2026
1.0
Very rude people especially the lady who says she is the store manager. Nasty attitude and they don’t wash their hands
AK
Andrew Kiley
Jan 21, 2026
1.0
Horrible service, super unfriendly staff, overall terrible experience