At Papa Johns Pizza in Wilmington, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Wilmington pizza for any occasion. Call us for pizza delivery in Wilmington or stop by 1929-C Oleander for carryout to order the best pizza in Wilmington, along with breadsticks, wings, and more!
Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Issues
Many customers reported receiving incorrect orders, missing items, or orders that were never delivered.
Cleanliness and Hygiene
Concerns were raised about the cleanliness of the establishment and the hygiene practices of the staff.
Delivery Problems
Customers frequently experienced delays in delivery, with some orders taking over an hour and others being canceled without notice.
Management Issues
Several reviews pointed to ineffective management, with complaints about rude managers and a lack of accountability for mistakes.
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Raheem Lonon
Nov 10, 2025
1.0
Ordered a pizza online. All the cheese and toppings fell off. I took the pizza back up there had them make a new one and all the toppings and cheese fell off again….
JT
Jefre Turcios
Oct 31, 2025
1.0
Good luck getting what you actually ordered
NN
NSMBG456
Oct 24, 2025
1.0
I went here last night 10/23/2025 at 8:15pm. Two workers were sitting outside on the ground on smoke break while I stood inside waiting on my order the guy came in never washed his hands walked straight to kneading dough for someone’s pizza. I immediately said something and every employee ignored me.
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Rebecca Leonard
Oct 17, 2025
1.0
Absolutely horrendous customer service and don’t expect to get your full order delivered!!! Called when we didn’t get our 2-liter… (common mistake when it isn’t uber or DoorDash). Was told “ok well the driver made an honest mistake and when he gets back to the store we will send it. Told him not to, there’s no point in all that, can I just get a refund or credit for the soda… he proceeded to yell over me and then hung up. Called back, female answers, begins cussing at me and again hangs up. Absolutely mind-blown how hateful and miserable they can possibly be.
SR
Shakira Robinson
Aug 20, 2025
1.0
I had about a $400 order to place but the young man who answered and claimed to be one of the managers preferred to steer me to website instead of listening to what I needed and making an attempt to actually get the order. The combinations on the website did not fit my needs. Just dumb for no reason. 🤦🏽♀️ Good help is so hard to find. Get rid of him. He doesn't want to work and he's horrible for any production or bottom line metrics. This call took place at 241 pm on 8/20/25.