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McDonald's

3.5
(827 reviews)

Business Details

6404 Carolina Beach Rd, Wilmington, NC
28409, United States
(910) 791-8008
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6404 Carolina Beach Rd, Wilmington, NC
28409, United States

Hours

Reviews

3.5
827 reviews
5 stars
315
4 stars
155
3 stars
130
2 stars
63
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and poor service, with many expressing frustration over incorrect orders and inattentive staff.

Food Quality

There were numerous complaints about food being cold, improperly prepared, or missing items, leading to dissatisfaction with the overall dining experience.

Cleanliness

Several reviews highlighted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions in the bathrooms.

Staff Attitude

While some customers praised individual staff members for their friendliness, many others reported rude or unprofessional behavior from employees.
  • HM
    Hair by Tina Morton
    Feb 18, 2026
    1.0
    Been sitting at the waiting window for 25 mins 25 mins worst place u can go!!! Then when I cked my order after driving off no fry’s in it like people want 21 hr for this shit
  • JR
    Jennifer Robbins
    Feb 14, 2026
    2.0
    COLD fries at the drive thru. Is it that difficult? I would prefer to wait than to pull out with room temp fries. Girl at the window was at least nice
  • ML
    matt luongo
    Feb 8, 2026
    1.0
    Been going here for a long time. This last time was the last time. It has only gotten worse. Long wait times no matter whether you're inside or in the Drive-Thru. The orders are usually okay as far as correctness goes. Sometimes little mistakes. The food is inconsistent. Sometimes good sometimes not. As far as service goes, usually the people are polite if you can get one of them in front of you. The kiosks at this and almost any McDonald's I ever go to never print out the ticket so you get a half a second to memorize the number before it disappears. This last experience in the drive-thru pushed me over the top. Pulled up, one car in front of me. No big deal. Nice lady took my order and then took payment at the first window. At window number two, the worker there asked me to pull up to window number 3 which I was okay with at first, but there I sat for 15 minutes waiting while a stream of cars behind me were picking up their orders and going on with their day. It wasn't a big order. Three breakfast sandwiches for 17 bucks. This stuff is prepped and ready ahead of time. I understand things run out and they have to make a new batch but really rubbed me the wrong way. So I got out of my vehicle and went up to the counter to get a refund. One lady come up and said oh that order is ready and walks away. Well I'm out of patience at this point. Second girl comes up with the bag of food asking if I still wanted it. Sorry I wasn't interested anymore at this point. And then wouldn't you know it their cash register wouldn't print out a paper ticket for the refund because the machines are always out of paper and I didn't have time to hang back and wait for them to reload it just so I can get my refund ticket. I will be following up as needed.
  • CM
    Courtney Medler
    Jan 23, 2026
    1.0
    It took about 5 minutes for someone to take my order. Was not busy at all. I sat at the payment window for about 7 minutes without seeing anyone. Pulled up to second window and sat there for about 15 minutes before anyone took my payment. I didn’t even see any employees for 12 minutes waiting. Terrible service!
  • DP
    Dawson Prince
    Dec 10, 2025
    1.0
    This was the worst experience I’ve ever had at a McDonalds not only was my food cold and looked like it had been just thrown alll in the bag, but the people that work there more specifically one guy who leaned out the window to tell me to turn my headlights off and was super rude about it, I will never come back here

Frequently Asked Questions About McDonald's

What are the operating hours for dining in at this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM for dine-in service.

During what hours is the drive-through service available?

The drive-through is open every day from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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