McDonald's

3.5
1544 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5210 S College Rd, Wilmington, NC
28412, United States

Hours

Reviews

3.5
1,544 reviews
5 stars
552
4 stars
339
3 stars
258
2 stars
135
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff being praised for their kindness and attentiveness, while others were reported as rude or unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food quality, leading to frustration and disappointment.

Cleanliness

The cleanliness of the restaurant was inconsistent, with some reviews highlighting a clean environment while others noted filthy conditions.

Speed of Service

The speed of service was frequently criticized, with long wait times reported in both drive-thru and in-store orders.

Food Quality

Food quality was a common concern, with reports of cold, burnt, or improperly prepared items affecting customer satisfaction.
  • NF
    Nota Fayget
    5 days ago
    1.0
    Will ignore people at the front intentionally. Won't even acknowledge you.. just act like you're a ghost
  • JF
    Jimmy Felton
    Jan 2, 2026
    5.0
    Staff were really friendly and acknowledged me almost as soon as I walked in where I was greeted with an award winning smile!
  • TT
    Troy Todd
    Dec 30, 2025
    5.0
    As a veteran who has trouble processing new information, I was so thankful to see a kind friendly woman at the counter where you place your order. I really did not want to use a kiosk where I feel "very" frustrated in trying to make a selection. The woman at the counter took her time with me which released my anxiety in trying to place an order. That means a lot to me. This store was so clean from tables to the floor.
  • FT
    F. T.
    Dec 28, 2025
    1.0
    Used the kiosk to order and put my number on the table. After a while I got my breakfast platter but they didn't add my hash brown. Brought my tray to the counter and I tried to tell the manager that I was missing my hash brown and before I could finish explaining, she just took the breakfast platter off the tray and yelled to someone in the back "I need a new breakfast with no pancakes!" Then she drops a different breakfast platter down with no pancakes and still no hash brown. I then had to re-explain that the pancakes were ok but I was still missing a hash brown. This is what happens when you don't take the time to listen. And the orange juice tasted like orange water.
  • TC
    T C
    Dec 15, 2025
    1.0
    Unless you ask for food to be made as you wait, it will be cold. Then you have to wait quite a while before you get it. Condiments are behind the service counter, so you have to remember to ask for them! If you forget, then you have to wait for the counter person to return. Portions have gotten smaller... ie: burgers and buns. The cheese doesn't cover the entire burger... you only get half a slice of cheese placed in the middle. Pièce de résistance... ordering from a kiosk. I deleted my app because it wouldn't allow me to order what I wanted... only what they wanted to sell.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 5210 S College Rd, Wilmington?

McDonald's is open daily from 5:30 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open Monday to Wednesday and Sunday from 5:30 AM to 11:00 PM; Thursday to Saturday from 5:30 AM to midnight.