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McDonald's

3.4
(2145 reviews)

Business Details

2543 Carolina Beach Rd, Wilmington, NC
28401, United States
(910) 799-6970
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2543 Carolina Beach Rd, Wilmington, NC
28401, United States

Hours

Reviews

3.4
2,145 reviews
5 stars
757
4 stars
421
3 stars
387
2 stars
169
1 star
411

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees arguing with customers or displaying a negative attitude.

Food Quality

Numerous reviews mentioned poor food quality, including stale, cold, or improperly prepared items, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions within the restaurant, including dirty dining areas and bathrooms.

Order Accuracy

Frequent complaints about incorrect orders and long wait times were highlighted, indicating a lack of attention to detail in service.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, as well as a few positive experiences with food quality.
  • ZM
    Zae Marcus
    5 days ago
    1.0
    Came around 6:15pm an this nasty energy came from the speaker!! ,an aggravating tone an the way she spoke to my gf was very nasty .
  • KK
    Katrina
    Feb 22, 2026
    1.0
    I went to this restaurant last night the food was excellent but the ATTITUDES were TERRIBLE. I'm not sure what was going on with this team but I PRAY TO THE LORD whatever SITUATION THEY HAVE GOING ON GETS BETTER!
  • MR
    Madison Reed
    Feb 11, 2026
    1.0
    Workers are mad rude guess yiu can't expect much they miserable working at a McDonald's
  • JB
    Jeff Bailey
    Feb 7, 2026
    1.0
    This McDonald's is an absolute joke unless certain people are working in the morning. Good luck finding the dining room open in the evening. The posted hours on the door must only be up there because they have to be I refuse to use the drive thru here because the food is always garbage if I don't order inside. But they lock the doors as early as 8:00pm Or whenever they feel like it causung The drive thru to wrap around the building and almost every employee has an attitude and the food ends up being old and cold from sitting all day and they serve it just so they can get it out the window. Thankfully Chick-fil-A opened across the street and actually cares about the food they put out and their service!
  • BM
    Brad McDowell
    Feb 7, 2026
    1.0
    Waited 20 minutes, made me late, and my reward? I didn't even get my food!

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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