McDonald's

3.5
2183 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2543 Carolina Beach Rd, Wilmington, NC
28401, United States

Hours

Reviews

3.5
2,183 reviews
5 stars
784
4 stars
432
3 stars
394
2 stars
167
1 star
406

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and disrespectful attitudes.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a consistent issue with order fulfillment.

Food Quality

Several customers reported receiving cold or old food, with specific mentions of poorly prepared items and unsanitary conditions.

Management Issues

Reviews pointed to ineffective management, with complaints about staff behavior and lack of oversight contributing to a negative customer experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are capable employees at the location.
  • JJ
    Jasmine
    1 day ago
    5.0
    Replaced my stale food from another location, very efficient and food is always fresh!
  • CJ
    Caitlyn Joye
    1 day ago
    1.0
    Not everyone but most and they know who they are should not work in fast food or around the public in general if your gonna have a nasty attitude. And they are not clean at all. The outside trash is flowing over and in the bathrooms the have trash everywhere.
  • SD
    Stella Dunn
    Nov 14, 2025
    1.0
    actually screw this place. i placed an order for delivery, they cancelled it and didn't refund me. i placed a second order, same items, they had one sandwich right and the other was totally different. wrong coffee and no straw.
  • TC
    Tiffany Cox
    Nov 14, 2025
    1.0
    Arrived here at 3:57 AM was told that they would open In 15 minutes so we waited 15 minutes and then he says oh no, we’ll be open at 4:15 AM so I said OK so I waited till 4:19 AM and pulled up to the speaker. Nobody answered so I pulled up to the window and they still don’t have a headset on nobody is working. do better. Because clearly something‘s not working (the employees)
  • WM
    william matthews
    Nov 8, 2025
    1.0
    Worst McDonalds I’ve ever been in horrible service and looked as everyone (5 people ) were on break while I waited for my order.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 2543 Carolina Beach Rd, Wilmington, NC?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 and can be ordered via their delivery URL or app.