Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
611 reviews
5 stars
215
4 stars
134
3 stars
80
2 stars
48
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Food Quality
Customers frequently complained about cold, old, or improperly prepared food, including issues with fries and burgers.
Management Issues
Several reviews pointed to ineffective management, with complaints about rude managers and lack of proper training for staff.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a lack of basic supplies like toilet paper.
Inconsistent Experience
The location received mixed reviews, with some praising friendly staff and good service, while others described terrible experiences.
- KNKian NguyenJan 5, 20264.0Food is usually good, inside the store is clean on the occasions I go inside. The caramel iced coffees are a coin flip: either perfect or watered down. Sometimes they forget my fries, which now cost too much to forget.
- JBJess is BlessedDec 23, 20254.0Fries are Luke warm so you have to always ask for fresh fries
- DFDavid freemanDec 5, 20251.0Went to the McDonald's at Porters Neck so we could get the Grinch socks on December 5th and they were out of stock. Disappointed that they did not have enough stock to last more than 3 days. Decided to go ahead and eat since we were there, and here is where the review really starts. You would think that since you have to order your food at a kiosk that the service would be better. So sorry the girl with the big fluffy false eyelashes had to come to work today. She walked up slid the tray of food on the table, turned and walked away. No smile, no your welcome when we said thank you, didn't take the table number tent, just left it on the table and walked away. And this was after waiting like 20 minutes to get the food. Fry cooker beeped the whole time, which explains why the fries were overcooked. Our daughter went and ordered an Oreo McFlurry and instead of mixing the Oreo into the ice cream, they just dumped it on top. The Apple pie box needs to be changed to Caution Cold, because the pies were actually cool. We would have take them back, but we figured that since we asked for double fries in place of apple slices in the happy meals that we must have pissed off the girl with the fluffy eyelashes. Probably our last time coming to this one. Customer service training for this crew would be an asset to the store
- SMSamantha MurphyOct 7, 20251.0Missing items upon leaving the location. Went back to get them, got given the wrong items and had to go back once again to finally get the right things. By that time my fries were cold and cardboard. Won't be back to the this location. I'll drive the extra few miles to the other one. ✌🏻
- BCBobby CaudillSep 29, 20254.0Was once a sub standard McDonalds but is now a better than average McDonalds. Food is fresh and quick service. Friendly staff.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 108 Hays Lane, Wilmington, NC?
This McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it closes at midnight.
During what hours is the McDonald's drive-through service available?
The drive-through is open from 6:00 AM to 11:00 PM daily, extending to midnight on Friday and Saturday.
Can I order McDonald's food for delivery and what are the delivery hours?
Yes, delivery is available every day from 6:00 AM to 10:30 PM.
What contactless and curbside pickup services does this McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
How can I order McDonald's food using a mobile app?
You can order via the McDonald's app available on the Apple App Store and Google Play Store, or use the direct online ordering link.
What payment options does McDonald's accept at this location?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-through?
Yes, this location offers drive-through service for convenient ordering and pickup.
What nearby fast-food restaurants can I find close to McDonald's on Hays Lane?
Nearby fast-food options include another McDonald's nearby as well as Taco Bell, perfect for exploring different menu options before or after your visit.
Are there any nearby coffee shops or cafes near McDonald's to enjoy after your meal?
Yes, Dunkin' and Tropical Smoothie Cafe are nearby, offering coffee, donuts, and smoothies to complement your visit to McDonald's.
How can nearby health services help if I am visiting McDonald's and have a medical need?
Several healthcare providers such as Gregory Roberts, MD, FACC, and Wilmington Ear Nose & Throat Associates PA are nearby for prompt medical care if needed during your visit.