Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
608 reviews
5 stars
215
4 stars
132
3 stars
80
2 stars
48
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some praising friendly service while others report rudeness and poor management.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and overcharging, leading to frustration.
Food Quality
Reviews highlight inconsistent food quality, with some customers receiving cold or old food, while others enjoyed fresh meals.
Wait Times
Numerous complaints about long wait times in both drive-thru and in-store service, with some customers waiting excessively for their orders.
Cleanliness
While some customers noted a clean and welcoming environment, others reported unsanitary conditions and poorly maintained facilities.
- SMSamantha MurphyOct 7, 20251.0Missing items upon leaving the location. Went back to get them, got given the wrong items and had to go back once again to finally get the right things. By that time my fries were cold and cardboard. Won't be back to the this location. I'll drive the extra few miles to the other one. ✌🏻
- BCBobby CaudillSep 29, 20254.0Was once a sub standard McDonalds but is now a better than average McDonalds. Food is fresh and quick service. Friendly staff.
- SSShannonSep 20, 20255.0Carla and Payton on the drive-thru this evening (9/20) were both so lovely and had phenomenal customer service!
- TCTracey CampAug 19, 20251.0On Sunday Aug 17th, I went through the drive thru gave my rewards number and then TRIED to give my order, I don't know if she was having problems with her headset or whatever but after trying to give my order three times I was practically yelling to make my order and so was speaking slowly so they could get my order. The person taking the drive thru orders was RUDE! You don't have to talk like that to me! (Apparently I do because you didn't hear me the first three times) So I said forget it and drove off (went to Dunkin Donuts). Then saw $2.56 charge pending on my card. Gave it a couple days to drop off pending and it CLEARED!! So I called and spoke to a manager there did not get her name, now I wish I did because she was even more RUDE than the person in drive thru. Kept asking me what happened and then cutting me off when I tried to tell her what happened. Told me she is tired of people calling and putting the them down. I told her maybe $2.56 isn't a lot for her but I am not one that can afford to just give money away. I have stopped at this McDonald's SEVERAL times because it is on my way to work. But I can tell you right now I will NEVER stop there again. If I could give no stars I would but to give a review you have to. Update.... I did go in an get my money back but I should not have had to.
- JFJohn FeldbuschAug 8, 20251.0You are a multi-million dollar corporation pay someone to run the front register and stay there why are you ignoring guests because the person was running the register has to help make the food that doesn't make any sense then when you make my order wrong I can't get anyone to talk to to get the order made right overall just terrible experience not what I expect from a company that claims to be of quality. Because I could never get anyone to fix or correct my order I just left it on the counter and had to leave because my lunch break was over and I had to return to work with no lunch.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 108 Hays Lane, Wilmington, NC?
This McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it closes at midnight.
During what hours is the McDonald's drive-through service available?
The drive-through is open from 6:00 AM to 11:00 PM daily, extending to midnight on Friday and Saturday.
Can I order McDonald's food for delivery and what are the delivery hours?
Yes, delivery is available every day from 6:00 AM to 10:30 PM.
What contactless and curbside pickup services does this McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services for customer convenience.
How can I order McDonald's food using a mobile app?
You can order via the McDonald's app available on the Apple App Store and Google Play Store, or use the direct online ordering link.
What payment options does McDonald's accept at this location?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-through?
Yes, this location offers drive-through service for convenient ordering and pickup.
What nearby fast-food restaurants can I find close to McDonald's on Hays Lane?
Nearby fast-food options include another McDonald's nearby as well as Taco Bell, perfect for exploring different menu options before or after your visit.
Are there any nearby coffee shops or cafes near McDonald's to enjoy after your meal?
Yes, Dunkin' and Tropical Smoothie Cafe are nearby, offering coffee, donuts, and smoothies to complement your visit to McDonald's.
How can nearby health services help if I am visiting McDonald's and have a medical need?
Several healthcare providers such as Gregory Roberts, MD, FACC, and Wilmington Ear Nose & Throat Associates PA are nearby for prompt medical care if needed during your visit.