Dunkin'

Reviews

• NS

  Nicole Stone

  Dec 24, 2025
  1.0
  Just had the worst experience at this Dunkin. I placed an order through the app, the order said it didn’t go through, but I was still charged for it. I went to the store to see if things could be figured out, the employees were great in trying to help me, but the new Manager was absolutely cruel. As I was talking on the phone with 1 manager (an employee handed me her phone to speak to) another lady walks up all fired up saying how there’s nothing that can be done, how she wasn’t giving me “free donuts”, how the manager I talked to on the phone was wrong for trying to fix the problem, and I was causing chaos by trying to figure out how to rectify the situation. She said that she was the new manager and she was brought in to stop people like me from “getting one over” on the store, which is crazy because the store basically stole my money at this point. She rudely told me this problem was my own fault, yet when I took my phone out to record and asked her to clarify whose fault it was she said the apps(so she knew it was the apps fault, but felt the need to try and blame me earlier?) She tried to blame me every way she could, treated me as if I was trying to steal from them for asking for the order I paid for, was beyond condescending and rude, and showed absolutely no consideration. A store with a manager who acts like that has no chance at being successful. That lady needs some serious training in how to speak with customers because I was prepared to have to shell out more money for another order, but after the way she treated me I wasn’t going to give this store another dime. I will never be back to this store, and I strongly recommend avoiding it at all costs, but if you do come here and there’s mistakes, be prepared to be spoken down to and blamed by the manager as if it’s your fault, and don’t expect them to fix it.
• RW

  rob weissenstein

  Dec 14, 2025
  5.0
  Everyone is always super pleasant, they stay on top of what you ask for and make sure everythjng is perfect, great hospitality and clean store as well. All in all great experience!
• ML

  Michel Laurito

  Dec 6, 2025
  1.0
  Wish I could give 0 stars for service. The girl you have at the drive thru window first thing the morning is a piece of work. How is she still employed? I read a few negative reviews on staff and they sound like her for certain. She doesn’t know the menu, argues with customers, and then laughs at people. The dialogue between her and the other girl that works in the opening shift is unprofessional. The only to way to have her have NOT argue with you is to order through the app. Wilmington’s worst Dunkin by a long shot. It’s a shame. Please do better.
• TL

  T Lee

  Nov 26, 2025
  1.0
  I’ve been in a bunch of Dunkin Donuts in my lifetime and have never experienced the lack of professionalism and overall disrespectful nature of this one. We waited in line for 27 minutes before we were ever addressed. We were the only ones in line!!! The two girls working up front kept looking at us, ignoring us, not taking our order, and saying how they are ready to clock out at 10 AM. Please save yourself the absolute horrid experience of going to this Dunkin. I addressed them for their negligence and they laughed in my face. This place i the worst.
• RB

  Ryan Bell

  Nov 23, 2025
  1.0
  We ordered the same coffee but look at the difference it is un drinkable. My question is how does nobody notice when handing this out. I don’t like to complain but this happens so often with this store to the point my wife chooses to go to other locations now instead of this one.

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