Dunkin'

3.5
321 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wilmington, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
130 Hays Lane, Wilmington, NC
28411, United States

Hours

Reviews

3.5
321 reviews
5 stars
132
4 stars
50
3 stars
42
2 stars
29
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning poor attitudes and lack of acknowledgment during their visits.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong items and modifications not being followed.

Speed of Service

While some praised quick service, many others experienced long wait times, particularly in the drive-thru, leading to frustration.

Food Quality

Several customers expressed disappointment with the quality of food, mentioning stale donuts and poorly prepared items.

Cleanliness

Multiple reviews noted that the establishment was often dirty, with complaints about unsanitary conditions.
  • SN
    Sara Newburn
    1 day ago
    5.0
    The people working at this Dunkin are very kind and welcoming. I will definitely continue going here for my drinks and snacks!
  • DP
    Dezma Perez
    Oct 29, 2025
    3.0
    As far as speed, you can’t beat this location. They are quick. Only thing is the hash browns came soggy so that was a turn off but my iced coffee was delicious
  • GF
    Gabrielle Fowler
    Oct 21, 2025
    5.0
    I have been coming to this place every morning for years they know my order by my voice, They’re always so friendly and by the time I get to the window my coffee is ready and I’m ready to roll!! Thanks to the manager who’s always there so friendly and polite making sure things are made correctly and thanks to the staff for always coming in and making it count for my early mornings!! I’ll be back tomorrow see yall then, I’ll be getting “the usual”
  • AF
    Alexis Figueroa
    Oct 6, 2025
    1.0
    Need coffee fast? Go to scooters. Itll take this place A hot min to even get to taking your order in the drive thru
  • HG
    Holly Gephardt
    Sep 28, 2025
    1.0
    The staff is very rude and mouthy when they walk away from the counter. I paid for extra flavor in my drink and when it came out wrong and I asked them to fix it the manager was mouthing off behind the counter. I’ve never had issues like this at Dunkin ever. Will not be going back.

Frequently Asked Questions About Dunkin'

What are the regular opening hours for Dunkin' located at 130 Hays Lane, Wilmington, NC?

Dunkin' is open from 5:30 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sunday.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location provides delivery and curbside pickup services.