Dunkin'

3.7
845 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wilmington, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5111 Market St, Wilmington, NC
28405, United States

Hours

Reviews

3.7
845 reviews
5 stars
395
4 stars
145
3 stars
94
2 stars
63
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and untrained.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Cleanliness

Several reviews mentioned that the location was dirty and disorganized, raising concerns about hygiene.

Food Quality

Customers frequently complained about the quality of food, including burnt items and unsatisfactory preparation.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • BB
    Bryan
    Nov 16, 2025
    4.0
    Great service, ok food. Bagel was cold
  • JJ
    Johana
    Nov 3, 2025
    1.0
    the customer service is super shitty! hire better
  • LM
    Lisa McAllister
    Oct 28, 2025
    1.0
    If I could give them 0 stars I would! Customer service is horrible the lady on the cash register need to be trained better. This was my first time coming here definitely be my last. My sandwich wasn't hot tater tots was cooked too long!!
  • TY
    Taylor Young
    Oct 20, 2025
    1.0
    Do no go to this Dunkin at all!!! The staff are very rude and they never give you the donuts you order. They try to short you or they are always out of flavors. If I could give no stars I would. And the donuts are never good.
  • NT
    N T
    Oct 15, 2025
    1.0
    The worst Dunkin donuts and the rudest staff ever

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5111 Market St, Wilmington, NC?

Dunkin' is open Monday through Saturday from 5:00 AM to 8:00 PM, and Sunday from 5:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at this location offers both delivery and curbside pickup services.