Business Details
About
Mexican Restaurant
Chipotle Mayfaire is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
615 reviews
5 stars
226
4 stars
104
3 stars
46
2 stars
54
1 star
185
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food freshness, portion sizes, and missing ingredients.
Cleanliness
Many reviews highlighted unsanitary conditions in the restaurant, including dirty tables and inadequate restroom supplies.
Customer Service
Staff attitudes varied significantly, with some customers experiencing rudeness and lack of assistance, while others noted friendly service.
Order Fulfillment
Numerous complaints were made about incorrect or incomplete orders, particularly with online and delivery services.
Overall Experience
While some customers had positive experiences, many expressed disappointment and frustration, suggesting a decline in quality and service at this location.
- JJJon Jon3 days ago1.0Just left there and got a half, of a half scoop of rice. smallest amount i’ve ever received for ten bucks. never again tho. i’ll continue to go but best believe i’ll make sure this shit don’t happen again. It was some black curly hair child, paid ten bucks for 1/5 of my normal order.
- VLVianca LopezNov 1, 20251.0I ordered a steak burrito bowl off DoorDash and my order had beans missing and sour cream . There was barely any meat . Very disappointed with this location .
- ATAbigail “AbigailTaylor03” TaylorOct 27, 20251.0BEWARE! Someone that works here is stealing card information & racking up charges!!! They stole my husbands card info from an online order & spent over $500
- LDLaura DayOct 27, 20251.0Restaurant dirty, all tables inside and out had food left on them, no toilet tissue in women's or men's restrooms, no paper towels in men's restrooms/ food was ok but definitely not worth cost, out of ice, food nothing like commercials, employees acted clueless
- RORob O'ConnorOct 25, 20251.0I would recommend NOT ordering delivery from this location. We have had multiple instances now of ordering food for delivery, having part of the order arrive, and driving across town to recieve the rest of it. I suppose it's my fault for assuming an accident wouldn't continue to happen, but whatever. The folks at the store claim they are unable to do anything by way of refunding delivery fees, and that we need to contact doordash. Once you go on a treasure hunt to figure out how to complain to doordash, they say you must contact the store. Since the issue is the store failing to hand something to a driver, I'm inclined to agree with doordash on that one. To top it off, you can't contact a human at Chipotle unless you yell at a robot for 30 minutes. That human then tells you to go to the store. Food's great, just never order it for delivery, or expect any customer service solutions once they take your money.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Mayfaire offer?
Chipotle offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in Wilmington, NC?
Chipotle is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mayfaire offer online ordering and delivery services?
Yes, Chipotle Mayfaire supports in-store pickup and delivery orders through their website and the Chipotle app.
Can I earn rewards or get exclusive offers at Chipotle Mayfaire?
Yes, by signing up for Chipotle Rewards, customers can earn free food and access exclusive offers.
How can I contact Chipotle Mexican Grill at Mayfaire via phone or email?
You can reach Chipotle Mayfaire by phone at +1 910-256-1899 or email them at nc.2282.Mayfaire@chipotle.com.
Is Chipotle Mayfaire welcoming to the LGBTQ community?
Yes, Chipotle Mayfaire welcomes LGBTQ customers and supports an inclusive environment.
What nearby restaurants can I visit after dining at Chipotle Mayfaire?
Nearby dining options include Mama Fu's for Asian cuisine, Playa Bowls for health foods, Cold Stone Creamery for desserts, and LongHorn Steakhouse for steak and grill items.
Are there nearby places where I can grab coffee near Chipotle Mayfaire?
Yes, nearby coffee shops include Starbucks at Mayfaire Towne Centre, Drift Coffee & Kitchen, and another Starbucks location close by.
Can I visit nearby stores for shopping after eating at Chipotle Mayfaire?
Yes, nearby shopping options include Anthropologie, Wrightsville Ave Boutique, Pier 1 Imports, Rack Room Shoes, and Kendra Scott among others.
What payment and service options does Chipotle Mayfaire provide?
Chipotle Mayfaire accepts credit cards, offers catering services, gift cards, and supports online and marketplace delivery platforms.