Chipotle Mexican Grill

3.4
982 reviews
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About

Mexican Restaurant
Chipotle Wilmington Oleander is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1525 Fordham Rd, Wilmington, NC
28403, United States

Hours

Reviews

3.4
982 reviews
5 stars
416
4 stars
153
3 stars
83
2 stars
91
1 star
239

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unclean food preparation areas.

Service Quality

Customer service experiences varied widely, with some praising helpful staff while others reported rude or inattentive service.

Food Quality

Food quality was inconsistent, with reports of undercooked rice, missing ingredients, and poor portion sizes.

Order Accuracy

Many customers experienced issues with incorrect orders, particularly with online and delivery orders.

Overall Experience

Overall, customers expressed disappointment with this location, citing a decline in quality and service compared to other Chipotle locations.
  • CP
    Chris Petrone
    Nov 6, 2025
    4.0
    Everything was good, but the steak was dry and tough.
  • SW
    Solace “Gemeneye” Walsh
    Oct 28, 2025
    3.0
    So I tried Chipotle first time in my life. This would be the one I went to and I was looking very forward to it been seeing commercials for years never stopped to try a Chipotle until this time the other day. I'll start off positive the customer service was impeccable, very helpful, super nice staff, overall 100 out of 100 on the customer service. So atmosphere the story where my food was being taken care of was very unsanitary and kind of cringey. If I hadn't wanted to try this Chipotle so bad I would have definitely not gotten it just based on what I saw on the line as on telling them what I want on my bowl. So that's definitely 50 out of 100. There is enough workers to have someone consistently keeping the place clean. And the food was disappointing, now I look great it really did I watched the guy as I'm waiting in line cooking fresh meat on the grill and it smells great the food looked good smelled good. So I do not know if there's a connection here but I didn't end up going home finishing my food after eating half of it there and shortly after I threw up a few times now I'm not saying it was the food at all. Please, truly understand I'm not saying their food did that to me. But thinking about that unsanitary line where they make your order I kind of have to be suspicious that it was because of that unsanitary which got me thinking how how's the food sitting on that line sanitary if the line is not. You could say yes they're busy it's not that easy to keep it maintained but also could it possibly be that some of that food is along on the overhead has been pushed back into the bins the food is in. Yes I'm being dramatic I know but that's part of the disappointment of wanting to try this place for years and being dissatisfied. Not only that I never go out to eat and then throw up but I did that day. But truly I would go back there and try it again. I never judge a place by the first go-round.
  • MK
    M K
    Oct 25, 2025
    1.0
    Do not order delivery from here!!! I ordered delivery through the app, which cost $20 extra. Only half of my order was delivered. I tried to call the store and fought a robot for 30 minutes before being transferred to someone who told me to go to the store. Went to the store and my second half was sitting there on the counter. Was told they don’t do refunds on delivery
  • MA
    Marina Ann
    Oct 12, 2025
    4.0
    Great food and great service. My only complaint was I had to clean my own table.
  • BK
    Briana Keller
    Oct 3, 2025
    5.0
    Most of the bad reviews seem to be for online orders? We came to the store and had pretty generous portions, everyone was polite. I have a gluten allergy and the person at the counter was very helpful and changed their gloves to prepare my meal safely.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill Wilmington Oleander?

Chipotle Mexican Grill Wilmington Oleander is open daily from 10:30 AM to 11:00 PM.

Where is Chipotle Mexican Grill Wilmington Oleander located?

It is located at 1525 Fordham Rd, Oleander Place Pad, in the Patterson Place Shopping Center, Wilmington, NC 28403.