Chipotle Mexican Grill

Reviews

• TH

  Tee Hines

  Feb 24, 2026
  1.0
  Extremely rude, young lady working register at 7:50pm today needs some customer service skills. She lied and said my card declined and I had never swiped my card. I had to tell her it won't let me swipe, she came back over to the register after walking away before I even paid for the food. The guys making food seemed annoyed and didn't want to be bothered. I asked for veggies on the bowls the person changing out the pans literally scooped the corner of the pan and aggressively dumped the veggies on my bowl. Everyone working seems mad. I won't return to this location. Mayfaire and Ogden always display good customer service.
• MH

  Mason Hutchinson

  Feb 24, 2026
  1.0
  Not only screwed up my order, but also had terrible customer service.
• JC

  Jane Croom

  Feb 18, 2026
  5.0
  On 2/17 I was there eating lunch and accidentally left my purse and did not realize it until 9 o'clock that night. My friend went to pick it up because I don't drive at night. They returned my purse with nothing missing. Thanks for the good food and especially the honesty of your management staff.
• MH

  micah Harris

  Feb 7, 2026
  1.0
  Walked in 10:28pm looked at the workers and got an IMMEDIATE eye roll from the guy fixing a Togo order. I spoke, no one spoke back I waited patiently while he continued to converse with another employee and complained about what time it was. He continued to act like I wasn’t standing there and goes “it’s literally 10:30 like come on” and was so rude. They CLOSE @11 it was only me and my simple order. I had just gotten off work which caused me to come in late. I walked out and did not get anything.
• MV

  Mckenna V

  Jan 29, 2026
  1.0
  Subject: Extremely Rude Experience at Chipotle on Jan 29 I visited your Chipotle location on January 29th at approximately 10:30 PM, and this was by far the worst experience I’ve ever had at your restaurant. As soon as my friend and I walked in, the employee at the register made an inappropriate comment along the lines of “bruh, the audacity,” which was extremely unprofessional and disrespectful to say to customers. Throughout our visit, the staff openly complained about not wanting to stay late and made it very clear they were upset that customers were still coming in. While I understand that no one enjoys working late shifts, choosing to work during those hours comes with the responsibility of treating customers respectfully. The restaurant was also out of multiple items. When I mentioned to my friend that they didn’t have cheese, an employee responded by saying, “That’s because you came in 20 minutes before closing.” This comment was unnecessary, rude, and completely inappropriate. This location is in a college town, where late-night customers should be expected. Customers should never be made to feel unwelcome or blamed for coming in during posted business hours. If employees do not wish to work night shifts, they should not accept those shifts — but taking that frustration out on customers is unacceptable. The overall attitude of the staff was hostile and unprofessional, and something clearly needs to be addressed at this location. No customer should be treated this way simply for visiting during operating hours. I hope this issue is taken seriously and that steps are taken to improve staff professionalism and customer service.

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