Customers expressed disappointment with the food quality, citing issues like insufficient meat, bland flavors, and even mold on bread.
Service Issues
Many reviews highlighted poor service, including slow wait times, incorrect orders, and unfriendly staff attitudes.
Cleanliness Concerns
Several customers noted cleanliness issues, including unsanitary conditions and food handling practices.
Pricing Concerns
Customers felt that the prices were too high for the quality of food received, with some stating they felt ripped off.
YR
Yvette Roman
5 days ago
5.0
Great Philly cheesestakes! Freshly made as you wait and made yourself as far as additions, like mushrooms or no onions.
DS
David Sellers
Dec 22, 2025
1.0
Almost 60$ and my kids could have made this better and they don’t take Apple Pay it’s 2025
RR
Ryan
Nov 8, 2025
1.0
Absolute worst sandwichI've had from any charlie's cheesesteak location. The sandwich had literally maybe five little pieces of meat, and was 97% bread. I could have bought a loaf of bread if I wanted a bread sandwich for an eighth of the cost of this horrible waste of money sandwich
SJ
Scarlett Jessa
Oct 9, 2025
5.0
My cheese and bacon fries were amazing.... The customer service is top notch!! I got the chicken cheese steak and I couldn't be more pleased!! Thank you for making me a happy customer!! ❣️
MM
Moosehead88
Aug 14, 2025
1.0
$12 for a steak sandwich that had more lettuce and tomatoes than meat. A thin slice of "steak" thrown on the grill you can practically see through. Super disappointing. This place used to be decent, not great but, a place for mall employees to get something when the weather is bad.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks at Independence Mall?
Charleys Cheesesteaks is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is delivery service available at Charleys Cheesesteaks?
No, delivery service is not available as Charleys Cheesesteaks is closed for delivery every day of the week.
Does Charleys Cheesesteaks offer drive-through service?
No, the drive-through service is closed every day, so Charleys Cheesesteaks does not offer drive-through options.
Can customers order takeout from Charleys Cheesesteaks?
Takeout service is currently not available since Charleys Cheesesteaks is closed for takeout every day.
Are there pickup options for online orders at Charleys Cheesesteaks?
Pickup is not available as Charleys Cheesesteaks is closed for pickup service every day of the week.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 3500 Oleander Dr, Wilmington, NC 28403, USA, inside Independence Mall.
Which nearby eateries can I visit near Charleys Cheesesteaks?
Nearby eateries include Chick-fil-A, Ming Tree (an Asian and Chinese restaurant), Baba Ghannouj (a Greek restaurant), Sarku Japan, and Auntie Anne's Pretzels at Independence Mall.
What shopping options are available near Charleys Cheesesteaks at Independence Mall?
Near Charleys Cheesesteaks, you can find several clothing stores like Forever 21, PacSun, Express, Aeropostale, and department store Karen Kane at Belk, as well as specialty shops like GameStop and LensCrafters.
Are there any convenient services near Charleys Cheesesteaks for customers?
Yes, nearby services include Coin Cloud Bitcoin ATM for currency exchange, cellfix llc for IT and mobile phone repair, and Life Community Church for event planning.