Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.5
181 reviews
5 stars
81
4 stars
30
3 stars
16
2 stars
13
1 star
41
What are people saying?
AI-generated from recent customer reviews
Food Quality
While some customers enjoyed the food, many reported issues with blandness, incorrect orders, and unsanitary conditions.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.
Cleanliness
Several customers noted concerns about cleanliness, including dirty counters and unsanitary food handling.
Value for Money
Many customers felt that the prices were too high for the quality of food received.
Staff Attitude
A recurring theme was the negative attitude of staff, with reports of employees being unhelpful or dismissive.
- RRRyanNov 8, 20251.0Absolute worst sandwichI've had from any charlie's cheesesteak location. The sandwich had literally maybe five little pieces of meat, and was 97% bread. I could have bought a loaf of bread if I wanted a bread sandwich for an eighth of the cost of this horrible waste of money sandwich
- SJScarlett JessaOct 9, 20255.0My cheese and bacon fries were amazing.... The customer service is top notch!! I got the chicken cheese steak and I couldn't be more pleased!! Thank you for making me a happy customer!! ❣️
- MMMoosehead88Aug 14, 20251.0$12 for a steak sandwich that had more lettuce and tomatoes than meat. A thin slice of "steak" thrown on the grill you can practically see through. Super disappointing. This place used to be decent, not great but, a place for mall employees to get something when the weather is bad.
- ITImyser TokhliJun 12, 20251.0Nasty food. We threw it away and did not eat it.
- CSConnor SamsJun 1, 20251.0Absolutely never coming back. I found hair in my cheese fries, and to top it off as I was eating my sandwich I bit into a rock or something hard which I could not find but now my tooth has been almost knocked out my mouth and is about to fall out. Thank you so very much.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks at Independence Mall?
Charleys Cheesesteaks is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Is delivery service available at Charleys Cheesesteaks?
No, delivery service is not available as Charleys Cheesesteaks is closed for delivery every day of the week.
Does Charleys Cheesesteaks offer drive-through service?
No, the drive-through service is closed every day, so Charleys Cheesesteaks does not offer drive-through options.
Can customers order takeout from Charleys Cheesesteaks?
Takeout service is currently not available since Charleys Cheesesteaks is closed for takeout every day.
Are there pickup options for online orders at Charleys Cheesesteaks?
Pickup is not available as Charleys Cheesesteaks is closed for pickup service every day of the week.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 3500 Oleander Dr, Wilmington, NC 28403, USA, inside Independence Mall.
Which nearby eateries can I visit near Charleys Cheesesteaks?
Nearby eateries include Chick-fil-A, Ming Tree (an Asian and Chinese restaurant), Baba Ghannouj (a Greek restaurant), Sarku Japan, and Auntie Anne's Pretzels at Independence Mall.
What shopping options are available near Charleys Cheesesteaks at Independence Mall?
Near Charleys Cheesesteaks, you can find several clothing stores like Forever 21, PacSun, Express, Aeropostale, and department store Karen Kane at Belk, as well as specialty shops like GameStop and LensCrafters.
Are there any convenient services near Charleys Cheesesteaks for customers?
Yes, nearby services include Coin Cloud Bitcoin ATM for currency exchange, cellfix llc for IT and mobile phone repair, and Life Community Church for event planning.