Customers generally praised the freshness and taste of the food, although some reported inconsistencies in portion sizes and quality.
Customer Service
Many reviews highlighted excellent customer service, with specific employees receiving commendations for their friendliness and attentiveness, though some customers experienced a lack of engagement.
Cleanliness
While some customers noted a clean environment, others reported issues with cleanliness in the dining area, including dirty tables and trash.
Order Accuracy
Several customers expressed frustration with incorrect or incomplete orders, particularly with online and pickup orders.
Pricing
Customers found the food to be delicious but noted that prices can add up quickly, with some feeling that the value for money could be improved.
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Author Hicks
5 days ago
5.0
I definitely recommend this location, the customer service was excellent. Staff was very professional Todd the manager is great!
KT
Kay Thompson
6 days ago
5.0
It was my first time ever eating at Cava, and it was fantastic! Bea was so excited to explain everything & was so sweet. The food itself was fresh and the lamb is fantastic! I’ll definitely be back!
GG
GT
Feb 17, 2026
5.0
I’ve enjoyed everything I’ve tried from cava! When ordering delivery, I’ve had issues with them forgetting sides and it’s $4+ for a side of sauce in tiny containers so I don’t order often. I spent almost $9 for these 2 sauces.
CC
Cally Chambers
Feb 15, 2026
1.0
I love cava but so disappointed in this one. Took 45 mins for my pick up order that was suppose to take 15. The trash was everywhere. They forgot my drinks and chips. And there was no ice for drinks.
DW
dij w
Jan 25, 2026
5.0
Barbie is truly a standout at the Wilmington CAVA. She is consistently kind, professional, and welcoming from the moment you interact with her. No matter how busy it gets, she remains calm, attentive, and respectful, making every customer feel valued. Barbie communicates clearly, handles orders with care, and goes above and beyond to ensure everything is correct. Her warm attitude and strong work ethic make a noticeable difference in the overall experience. My favorite part of the experience is that she checks for food allergies and suggests her favorite menu items. She represents excellent customer service, and Wilmington CAVA is lucky to have her on their team.