Numerous customers reported poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked or overcooked wings, missing sauces, and cold items.
Management Concerns
Several customers expressed dissatisfaction with management's handling of issues, citing unhelpful responses and lack of accountability.
Positive Experiences
Despite the negative feedback, some customers praised specific servers for excellent service and enjoyed the food when it met expectations.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some enjoying the sports bar vibe while others found it too loud or uncomfortable.
KK
Kodiak Kid
Jan 5, 2026
4.0
Victoria is an awesome waitress!!! My wife's saucy chicken sandwich was excellent, I got wings and was kind of disappointed by how small they were for what we paid. Overall a good experience. But a restaurant with "wings" in their name should be serving big fat juicy ones!
VM
Vincent M
Jan 3, 2026
5.0
This 5 stars mostly goes to the server my nephew and I had on New Years day around lunch time. Don't recall her name, dark hair and glasses. If management reads this, hook her up.
Really friendly and patient and answered a ton of questions. Paid close attention to the kid to make sure he wasn't getting any toppings or condiments on his burger that he wasn't going to like.
The food was good too. I am used to BWW being subpar, but that was actually a really delicious burger the kid got and my wings were good as well. This location seems like a really good BWW.
TS
Tyler Sutherland
Jan 1, 2026
1.0
Service is horrible. Got seated and was there for 10 minutes and no one came and greeted us. 3 waitresses standing at the bar talking and playing on their phone. Not busy at all.
WM
willie mnatzakanian
Dec 26, 2025
1.0
I went to place order 20 boneless wings and was refused because of difficulties on my app. I redeemed 2800 pts and then when I placed the order it claimed refund pending. I explained to mgr Kasey Dillon and showed him . He said I have to contact corporate and he could do nothing. Some customer service. I'd have processed the 20 wings and said thank you. And that's why I won't be visiting BWW anymore.
AG
A Cool Guy
Dec 21, 2025
1.0
*UPDATED review* 2yrs ago I left a 2 star review, unfortunately it's even worse now. I don't understand why this particular location always gets it wrong, steals my points, bothers my stomach and significantly lacks quality compared to neighboring locations. My order on the 18th was my last straw for this location! My wings were very small compared to usual, they had to be sent back to be sauced because of total lack of sauce. The waitress stole my points and had to make a fake order to cover her tracks and immediately after dining, my insides liquified for the next 2 days. I'm done giving this location chance after chance, this used to be my go to place for games, my birthday & other celebrations; I would spend thousands (yes plural) every year but now I'm saddened by the fact I can't trust the food or the employees.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Wilmington, NC specialize in?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings with 26 different sauces and seasonings to choose from.
What are the operating hours of Buffalo Wild Wings at 206 Old Eastwood Road?
Buffalo Wild Wings is open daily from 11:00 AM to 11:00 PM.
Where is Buffalo Wild Wings located in Wilmington, NC?
Buffalo Wild Wings is located at 206 Old Eastwood Road, Wilmington, NC 28403.
Can I order takeout from Buffalo Wild Wings at this location?
Yes, Buffalo Wild Wings in Wilmington offers takeout services.
How can I contact Buffalo Wild Wings in Wilmington for reservations or inquiries?
You can call Buffalo Wild Wings at +1 910-798-9464 for reservations or general inquiries.
Is Buffalo Wild Wings in Wilmington a sports bar where I can watch games?
Yes, this location is a sports bar where customers can enjoy watching games while dining.
What nearby restaurants can I visit along with Buffalo Wild Wings in Wilmington?
Nearby restaurants include Hiro Japanese Steakhouse, known for sushi and Japanese dishes, and Texas Roadhouse, a popular American steakhouse.
Are there hotels near Buffalo Wild Wings in Wilmington for out-of-town visitors?
Yes, several hotels nearby include Hampton Inn Wilmington-University Area/Smith Creek Station, Hampton by Hilton, Fairfield Inn & Suites by Marriott Wilmington/Wrightsville Beach, and TownePlace Suites by Marriott Wilmington/Wrightsville Beach.
If I'm coming from downtown Wilmington, what nearby places can help me find Buffalo Wild Wings?
You can use nearby well-known places like the Kohl's department store or the Hiro Japanese Steakhouse as landmarks to locate Buffalo Wild Wings on Old Eastwood Road.
What other types of services or shops are near Buffalo Wild Wings in Wilmington?
Nearby, you'll find a variety of services and shops such as Tex's Tackle and Bait for outdoor gear, SEPHORA at Kohl's for beauty products, and G5 Music Recording Studio for entertainment needs.