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Arby's

4.0
(1274 reviews)
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Business Details

5020 Market St, Wilmington, NC
28405, United States
(910) 799-7888
http://www.arbys.com/locations/us/nc/wilmington/5020-market-st/store-7102
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5020 Market St, Wilmington, NC
28405, United States

Hours

Reviews

4.0
1,274 reviews
5 stars
601
4 stars
349
3 stars
168
2 stars
60
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude management and poor service experiences.

Food Quality

Food quality is inconsistent, with reports of cold items, incorrect orders, and complaints about the freshness of ingredients.

Service Speed

Many customers noted slow service, particularly during busy times, leading to long wait times for food.

Cleanliness

Several reviews mentioned cleanliness issues, including unsanitary conditions and poor hygiene practices.

Availability

Customers frequently reported that the restaurant was out of key menu items, particularly roast beef, which is a core offering.
  • AC
    Aliyah Charlot
    Feb 4, 2026
    5.0
    The employees were very nice. It was a little bit of a wait both times I went but it was worth it for what is now the only fast food burger I will eat 😋
  • DW
    Dale Woodcock
    Feb 2, 2026
    3.0
    Service was slow inside. Food was just ok.
  • KR
    Kayla Runyon
    Jan 20, 2026
    1.0
    This Arby’s is the WORST. Would give NEGATIVE stars if I could. Stopped here after work for my son’s bday dinner. The only side offered was crinkle cut fries. Their computers were down. There were maybe 3 people at the most working and they forgot half of my order. My son’s burger wasn’t right either and the items they did include were slopped together. I understand they are probably understaffed, but there is no excuse for this. We have been to other locations that are overstressed and understaffed and nothing comes close to how much this location sucks. It really isn’t that hard. We will not be back.
  • BB
    Babee Babee
    Jan 10, 2026
    5.0
    The lady at the window tonight was so night great attitude food was good and fresh
  • WG
    Wiser Guy
    Dec 31, 2025
    1.0
    I walk in the door and there’s nobody at the front counter. Nobody comes to greet me. It’s like a ghost town. Also, I don’t want to see characters representing what I eat on the wall!
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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