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Arby's

3.8
(854 reviews)

Business Details

1502 Shipyard Blvd, Wilmington, NC
28412, United States
(910) 392-4459

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1502 Shipyard Blvd, Wilmington, NC
28412, United States

Hours

Reviews

3.8
854 reviews
5 stars
368
4 stars
207
3 stars
115
2 stars
61
1 star
103

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold, soggy, or poorly made items, and frequent shortages of key menu items like roast beef.

Customer Service

Service experiences varied widely; some customers praised friendly staff while others reported rude or inattentive service.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty floors and restrooms.

Wait Times

Many customers expressed frustration with long wait times for food, both in-store and at the drive-thru.

Management Issues

Several reviews pointed to poor management practices, including being unprepared for busy times and lack of staff training.
  • FB
    F B
    Jan 5, 2026
    5.0
    Food was delicious and made on time there was a little bit of wait time for the food to cook I didn't mind it because the food was fresh
  • JS
    Jocelyn Simpson
    Nov 13, 2025
    5.0
    I went to get 2 sandwiches. Cameron took my order and triple checked to make sure it was correct. He even told me a joke while I waited for my food. He was so nice and kind and it showed he really loved doing his job. Everyone working in customer service could learn a thing or too from him. Cameron is an amazing employee!!!
  • AB
    ashley bailey
    Nov 12, 2025
    5.0
    Melo is incredible, super helpful and kind
  • YS
    YouTube Series
    Nov 11, 2025
    1.0
    We never eat at Arby's, decides to try their steak bites & a good ole beef n cheddar 🤮 I couldn't finish my sandwich (after one bite) bc the bread was so soggy it fell apart & had entirely too much cheese sauce. My husband's steak bites were dry & tasted funny? We literally threw away $30 worth of food. Fries were stone cold. We are now across the street at a gas station throwing up & getting pepto! Staff was not friendly & seemed annoyed. When no customers were at the front, they sit & play on their phones when there is PLENTY that needs to be cleaned around there!
  • RR
    ROSANNA RAYFIELD
    Oct 26, 2025
    1.0
    I visited another location in Jacksonville nc...I was able to get extra bits on this bowl since I was paying for it.. Tell me why this location, said they couldn't make an adjustment then had me to pull up and wait for a serious amount of time for the little food I did get... terrible service and caught in a lie. Cuddle to the arbys in Jacksonville,nc.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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