McDonald's

Reviews

• CP

  Carrie Pichler

  Jan 4, 2026
  1.0
  Absolute worst service we have ever experienced.
• MM

  Mary

  Dec 17, 2025
  1.0
  Horrible service and completely unprofessional staff at the Whiteville McDonald’s locations. My first visit was at the JK Powell Blvd location. I placed a dine‑in order and was made to wait over 30 minutes just to pick up my food. By the time it was ready, my entire order was cold, and my guests had to eat without drinks because the staff never brought them out. That is disgusting and unacceptable. On my second visit at the Madison Street location, I went through the drive‑thru. Once again, the fries were cold. When I politely asked for hot fries, the front window attendant seemed willing to help, but a staff member in the back got offended and started shouting and swearing, insisting the fries were “hot as hell.” Being cursed at by employees for simply asking for fresh food is beyond unprofessional. Both experiences show a clear pattern of horrible service, disrespectful staff, rude customer service, and vulgar language. When these restaurants were under Rust Enterprises, issues were handled professionally. Now, it feels like they let anyone play with your food and disrespect customers. I will not be back. Other McDonald’s locations — Hope Mills, Fayetteville, and Elizabethtown — are far better than this sorry excuse. Columbus County McDonald’s has lost my business.
• DJ

  David Jackson

  Dec 11, 2025
  4.0
  We went to get the Grinch meal which was abruptly discontinued. We placed four orders for meals and ended up with two extra coffees in place of the fries.
• TG

  Taylor Gray

  Dec 7, 2025
  1.0
  have came here multiple times and never had a good experience, they have never once got the order right, and once had hair in my food
• AG

  A G

  Dec 6, 2025
  1.0
  I ordered two grinch meals on the app. I go to pick them up and I'm given regular meals. I had to ask where the box, salt, and socks were, they just say oh, we're out. What I'm assuming is the manager comes to the window and basically just says "sorry" and walks off. So pretty much paid $7 extra just to receive two regular meals. I tried to leave feedback on the website multiple times and it won't even go through. I won't be back to this location.

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