Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Multiple reviews highlighted issues with cleanliness, including filthy bathrooms and dirty dining areas.
Service Quality
Customer service was frequently criticized, with reports of rude staff, incorrect orders, and long wait times.
Food Quality
Several customers reported receiving cold or incorrect food items, with complaints about missing sauces and poorly prepared meals.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food at certain visits, indicating variability in service.
Drive-Thru Efficiency
The drive-thru was noted to be quick and efficient in some instances, contrasting with longer wait times inside.
WM
William Martin
Nov 10, 2025
5.0
Great customer service. Drive tru very friendly
JM
Judi Maddox
Nov 3, 2025
5.0
After watch the movie Founder, I did not think I would go to McDonald's again, but this McDonald's location changed my mind!
After standing at the counter of the Arby's across the street for over 5 minutes without so much as a hi, we left and walked across the street to McDonald's. I felt like I was at an old school McDonald's. The kind of McDonald's where the employees welcome you, are courteous and seem happy to do it. This location checked all the bare minimum boxes ... (extremely) clean restrooms, hot food, correct order delivered to our table and employees who smiled and offered to assist when needed. I was so impressed, I had to take a moment to say thank you to one of the employees for taking time to do things the right way. Even more impressive, I dont recall seeing a tip jar on the counter! Thank You McDonald's in Whitesville, NC.
HH
Holly
Nov 3, 2025
3.0
I just went there this morning and asked for TWO hash browns. I only got ONE. That's not the only time they've screwed up my order.
WO
William Çockerham
Oct 25, 2025
3.0
Good service, bathrooms in the men's no soap and both bathrooms smelled, and not a food! Kitchen working area filthy
AD
Avyanna Devonshi
Oct 23, 2025
1.0
The workers at the Whiteville, NC location are always friendly but I do question the cleanliness of the food when a manager CHOOSES to place a nasty trashcan covered at the bottom with food and spilled liquids in a window to drive thru customers at the FIRST window. To order your food and pull up to the first window to see a dirty trashcan sitting right next to Halloween happy meals buckets that go to innocent litttle kids! Come on now that’s just LAZY not to mention NASTY! A trashcan should be on the floor not in a window next to and touching products your going to give to little children…..You mean to tell me there was NOTHING else that could have been put in that window besides a NASTY trash can?? McDonald’s you have got to do better!