Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported long wait times, incorrect orders, and poor customer service, with some expressing frustration over rude staff.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the restaurant and bathrooms, with reports of dirty floors and unsanitary conditions.
Food Quality
Customers frequently mentioned receiving cold or incorrect food items, with several complaints about the quality of the fries and other menu items.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good service at certain times, noting that the food was hot and fresh.
ME
Mike Endy
Feb 13, 2026
1.0
I couldn't navigate their automated ordering system. I wanted one thing to go and they wanted me to take a plastic number and sit at a table. I made a third choice; I left
IB
Ina Belcher
Jan 24, 2026
1.0
We just left the McDonald's in Whiteville, NC. We ended up walking out without the food we ordered after 15 minutes. At 10:45 we ordered fries, cookies and a small coffee. After 10 minutes we got the coffee but they had just started the cookies, and said they weren't serving lunch yet. We had already been told 5 minutes earlier that they were working on the cookies and they could go ahead and do the fries before 11:00.
In the meantime there was a lot of arguing going on back there.
As I said, we left with a small coffee that ended up costing more than $7.
JS
Jaxon Strickland
Jan 13, 2026
5.0
its mc donalds
RH
Robbie Hunt
Jan 1, 2026
1.0
Horrible and unclean even for mcdonlds
RJ
Rochelle James
Dec 5, 2025
1.0
Sad because no Grinch meals. We did not order here because that is what we wanted. None on Madison either. Drove to Tabor City, still disappointed. We did however order nuggets and cheeseburgers.