Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,233 reviews
5 stars
423
4 stars
319
3 stars
198
2 stars
91
1 star
202
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service at both the drive-thru and inside the restaurant, with long wait times being a common complaint.
Order Accuracy
Many reviews highlighted issues with incorrect orders and poor food preparation, leading to customer dissatisfaction.
Staff Attitude
While some customers praised individual staff members for their friendliness, others reported rude or unhelpful behavior from employees, particularly management.
Cleanliness
The restaurant was noted for being clean, especially the bathrooms, which received positive feedback.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others reported cold or poorly prepared items.
- BCBarbara Cojocar4 days ago2.0Oh McD's...what happened? This restaurant is ALWAYS busy. We love ourselves some McD's. Their food is hot, and typically correct to the order. But... they really need to consult with Chick Fil A on their service. We, along with probably 10 others, had to wait 20 minutes or more for a basic egg McMuffin meal. In their defense, labor is scarce anymore and it is sad. There is work out there for those that want to work. Thank you to the McD staff that did show for work that day. Keep your head up, maybe you will get more staff in the future.
- ECEmily ChappellNov 8, 20251.0This is the absolute worst service I’ve ever experienced!!! It took 50min in the drive thru… finally had to go inside and wait another 10min just for someone to acknowledge me just for them to finally get our food and practically throw it in my face. We couldn’t even cancel our order or get a refund. Absolutely terrible.
- DUDawn UngerNov 8, 20251.0Ordered through app and waited in curbside parking for over 30 minutes. Burgers and fries were cold and drink was incorrect. Burgers had 2 bottom buns, no top bun
- DMDennis MillerOct 27, 20252.0Went to drive through Saturday night. It literally took 35 mins for them to serve me and 4 cars infront of me. I ordered a big Mac and a dubble cheeseburger The bigmac was OK but the cheeseburger didn't have any ketchup or anything. It was just a burger and cheese on a bun.
- APAngela PowersOct 26, 20251.0Why does Mc Donald's in West Jefferson open two lanes when they can't even handle the take out orders inside??? 16 min in line and didn't even order. Had to have people move and cancel App order to not be late..... Ridiculous, just open what you can staff. Slowest Drive- Thru around.
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's in West Jefferson, NC?
McDonald's West Jefferson is open daily from 5:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, the McDonald's on 11 Ashemont Dr offers drive-thru service daily from 5:00 AM to 11:00 PM.
Can I order food for delivery or pickup at this McDonald's?
McDonald's offers curbside pickup; however, delivery services are currently not available as delivery hours indicate closed all week.
What payment options are accepted at McDonald's West Jefferson?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app to order from McDonald's in West Jefferson?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Where is McDonald's located in West Jefferson?
The address is 11 Ashemont Dr, West Jefferson, NC 28694, US.
Are there nearby grocery stores where I can shop after visiting McDonald's?
Yes, Ingles Markets, a grocery store with pharmacy and bakery services, is located nearby and makes a convenient stop after your meal.
What other fast food restaurants are near McDonald's West Jefferson?
Nearby fast food options include KFC and Taco Bell/KFC, which are great alternatives or complementary spots to visit.
Are there nearby coffee shops where I can get a drink before or after McDonald's?
Yes, Starbucks and Coffee House Diner are nearby coffee shops where you can enjoy a beverage alongside your visit to McDonald's.
What services does this McDonald's location offer?
This McDonald’s location offers drive-thru service, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi to enhance customer convenience.