At Wendy’s in Waynesville, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Waynesville, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported long wait times, incorrect orders, and rude staff interactions, particularly in the drive-thru.
Food Quality
Many reviews highlighted issues with food being cold, old, or improperly prepared, leading to dissatisfaction.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions reported.
Staff Friendliness
While some customers praised friendly staff, many others experienced unprofessional behavior and a lack of teamwork among employees.
KK
Ketura
6 days ago
2.0
Went through drive thru was not busy at all. Got to the window the guy pulled me when all I ordered was a chicken sandwich meal and jr cheeseburger. Took about 20 mins before I guess the cook brought it out to me which he didnt look happy at all! Checked our food and me and my son couldnt even eat the food threw it away fries were cold burger was awful and the chicken sandwich! I just figured if I was gonna have to wait 20 mins for my food it should of been hot and eatable! They wasnt even busy so I dont understand! 2nd wendys i have been to that the customer service was very poor and the food was awful! Disappointed cause I use to love Wendy's!
LT
L Terrell
Jan 24, 2026
1.0
Employee gave notice of 15 minute wait to me and the one other car in the drive through with no customers inside the building, it was 7:30pm yes I understand there was a winter advisory but it's barely raining, I don't understand if they started closing things down early expecting no one to show, I work shifts that make it hard to find food and don't always have time to eat what I bring, a lot of fast food establishments are typically slow or rude and it's typically because of long lines big orders ect but when there's absolutely no customers and the employees inside are laughing and joking can't they wait to continue their games and fun until the two customers are served? Also out of pretty much everything but definitely could be a supply issue not the employees fault.
AW
Amber White
Dec 28, 2025
5.0
BAD DAY in Drive through
Fries were probably from yesterday
Onion allergy and onion present!!!
No Dr.Pepper products
Aggravated staff by requesting a receipt and condiments
Grace given with a 5⭐
EH
Eddie Hendrickson
Dec 26, 2025
4.0
A typical Wendy’s. Food wasn’t bad. Heat lamp dried burger with cold fries. I guess a late afternoon meal wasn’t expected to be perfect but I wasn’t willing to complain.
GP
Gary Powers
Dec 24, 2025
5.0
Grill was closed because its christmas eve so didnt get to try. But love the atmoshere and the way everything looks. Office was easy to get checked in. Friendly people and staff
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's in Waynesville, NC?
Wendy's in Waynesville is open daily from 7:30 AM to midnight for dine-in, drive-thru, and takeout services.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 551 Russ Ave. offers drive-thru service daily from 7:30 AM to midnight.
Is Wendy's in Waynesville currently open?
Yes, this Wendy's is open and committed to serving quality food every day.
Can I order Wendy's for delivery near Waynesville, NC?
Delivery availability can be checked through the Wendy's app or at order.wendys.com by entering your delivery address.
What payment options are accepted at the Wendy's on Russ Ave.?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does Wendy's Waynesville serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
Where can I find the menu and pricing for Wendy's in Waynesville?
Menu and pricing information is available at menu.wendys.com or in the Wendy's mobile app after selecting this location.
What nearby automotive services are available around Wendy's at 551 Russ Ave.?
Near Wendy's, you can find Crossroads Ford of Waynesville, Autobell Car Wash, Strickland Brothers 10 Minute Oil Change, Snappy Lube, and AutoZone for your automotive needs.
Are there other dining options near Wendy's in Waynesville?
Yes, nearby dining options include Burger King, Jose's Taco Truck, Papa Johns Pizza, and The Red Fox American Restaurant and Bar.
How can nearby places help me plan my visit to Wendy's at 551 Russ Ave.?
If visiting Wendy's, you can conveniently access automotive services like Crossroads Ford or get a car wash at Autobell Car Wash before or after your meal. You might also stop by nearby retail or beauty salons such as The Hair Chateau or 212 Mane Salon for additional errands.
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