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Wendy's

3.7
(1113 reviews)

Business Details

551 Russ Ave., Waynesville, NC
28786, United States
(828) 452-2767

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Waynesville, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Waynesville, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
551 Russ Ave., Waynesville, NC
28786, United States

Hours

Reviews

3.7
1,113 reviews
5 stars
428
4 stars
288
3 stars
173
2 stars
72
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions, particularly in the drive-thru.

Food Quality

Many reviews highlighted issues with food being cold, old, or improperly prepared, leading to dissatisfaction.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions reported.

Staff Friendliness

While some customers praised friendly staff, many others experienced unprofessional behavior and a lack of teamwork among employees.
  • KK
    Ketura
    6 days ago
    2.0
    Went through drive thru was not busy at all. Got to the window the guy pulled me when all I ordered was a chicken sandwich meal and jr cheeseburger. Took about 20 mins before I guess the cook brought it out to me which he didnt look happy at all! Checked our food and me and my son couldnt even eat the food threw it away fries were cold burger was awful and the chicken sandwich! I just figured if I was gonna have to wait 20 mins for my food it should of been hot and eatable! They wasnt even busy so I dont understand! 2nd wendys i have been to that the customer service was very poor and the food was awful! Disappointed cause I use to love Wendy's!
  • LT
    L Terrell
    Jan 24, 2026
    1.0
    Employee gave notice of 15 minute wait to me and the one other car in the drive through with no customers inside the building, it was 7:30pm yes I understand there was a winter advisory but it's barely raining, I don't understand if they started closing things down early expecting no one to show, I work shifts that make it hard to find food and don't always have time to eat what I bring, a lot of fast food establishments are typically slow or rude and it's typically because of long lines big orders ect but when there's absolutely no customers and the employees inside are laughing and joking can't they wait to continue their games and fun until the two customers are served? Also out of pretty much everything but definitely could be a supply issue not the employees fault.
  • AW
    Amber White
    Dec 28, 2025
    5.0
    BAD DAY in Drive through Fries were probably from yesterday Onion allergy and onion present!!! No Dr.Pepper products Aggravated staff by requesting a receipt and condiments Grace given with a 5⭐
  • EH
    Eddie Hendrickson
    Dec 26, 2025
    4.0
    A typical Wendy’s. Food wasn’t bad. Heat lamp dried burger with cold fries. I guess a late afternoon meal wasn’t expected to be perfect but I wasn’t willing to complain.
  • GP
    Gary Powers
    Dec 24, 2025
    5.0
    Grill was closed because its christmas eve so didnt get to try. But love the atmoshere and the way everything looks. Office was easy to get checked in. Friendly people and staff

Frequently Asked Questions About Wendy's

Is 52 Waynesville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's in Waynesville, NC?

Wendy's in Waynesville is open daily from 7:30 AM to midnight for dine-in, drive-thru, and takeout services.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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