Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, especially in the drive-thru, with long wait times and orders being forgotten or incorrect.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several customers expressed dissatisfaction with food quality, mentioning stale items, cold meals, and poorly prepared food.
Staff Attitude
While some customers praised friendly staff, others reported rude behavior and lack of attentiveness from employees.
Cleanliness
The restaurant was noted for being clean, with some customers appreciating the cleanliness of the dining area and restrooms.
AM
AJ Martin
Feb 22, 2026
2.0
So it was almost 15 minutes for an ice cream cone and a sundae which was annoying but I understand because I've worked fast food before and it just happens sometimes. I go to the first window and wait, nobody is there. I drive up to the second window when it's my turn and I hear the whom I'm assuming is the manager, fussing about she doesn't know who said what and doesn't know what I'm wanting that I said something about a kids cone. When I was on the speaker I asked for the ice cream just to be smaller and not stacked high because it was for my 7-year-old. That I understood it was the same price. Then everywhere was a hubbub because I hadn't paid yet at the first window and they were confused who had which order, which I told them there wasn't anyone at the first window to which the work her sighed. They work on my ice cream which they made the cone entirely too tall but it was fine I didn't say anything, and then he hands me a hot fudge Sunday with literally a dime-sized squirt of hot fudge and he said I'm sorry the hot fudge is at the bottom of the container and I can't get it out. To which I responded okay well I'm sorry but I don't want to pay for a hot fudge if it's not got hot fudge to which he takes it back and sighs again takes it back puts a little bit more fudge on it. I just said thank you and took it. I had to ask for a spoon twice with again the sighing and irritability. I get having a rough morning but they didn't look short-staffed at all and I didn't ask for much.
LD
Logan Diaz
Jan 27, 2026
1.0
Been at drive thru for 4 and a half hours waiting on a damn McRib come on
I can’t get out because others want a McRib come on
Please my uncle is gonna get hurt if I don’t get my McRib ASAP
MC
Mike Cannizzaro
Jan 22, 2026
1.0
I went in for the 2 for 5 sausage, egg and cheese, mcmuffins and one large black coffee. I have proceeded at 841 cashed out. Didn't receive my food till 906. The skinny white manager didn't really care about nothing. The big one that looked like a slab wasn't ready for work. And just complained about how the storm was coming in 2 days. What is that 1 /
WS
wesley shumpert
Jan 2, 2026
1.0
Workers just keep telling us to move none of them would help us
JA
Jami Alexander
Dec 26, 2025
1.0
Ordered large drinks, the girl asked three times and all 3 times we said large. Food tastes like it’s been sitting for a long time. Very slow service and 3 different people were upset that their food was wrong or not fresh. Do not recommend !
What are the delivery hours for McDonald's at 825 Russ Ave, Waynesville, NC?
Delivery is available daily from 6:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 6:00 AM to 12:30 AM on Friday and Saturday.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open every day from 5:00 AM to 1:00 AM.
What services does McDonald's offer at this location?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What payment methods are accepted at McDonald's, Waynesville, NC?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's for delivery or pickup online?
Yes, you can order via their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
Where is this McDonald's located?
It is located at 825 Russ Ave, Waynesville, NC 28786, USA.
What nearby places can I visit near McDonald's at 825 Russ Ave?
Nearby you can find Maggy Valley Mountains, CVS Pharmacy, LibertyX Bitcoin ATM, and Shell gas station. You can enjoy a hike in Maggy Valley Mountains and then grab a meal or pick up essentials nearby.
Are there other dining options near this McDonald's?
Yes, nearby dining options include Chick-fil-A, Popeyes, The Flavor Bus food truck, Dodge City Steakhouse, Sagebrush Steakhouse, Waffle House, Arby's, and Waynesville Pizza Hut.
What medical facilities are near McDonald's at 825 Russ Ave?
Nearby medical facilities include MinuteClinic at CVS, Minute Clinic, and Sisters Of Mercy Urgent Care - Waynesville, providing convenient health services.
Does McDonald's offer any rewards or special programs?
Yes, McDonald's offers the MyMcDonald's Rewards program where you can earn points for free food.
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