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McDonald's

3.4
(2311 reviews)

Business Details

825 Russ Ave, Waynesville, NC
28786, United States
(828) 452-5368
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
825 Russ Ave, Waynesville, NC
28786, United States

Hours

Reviews

3.4
2,311 reviews
5 stars
765
4 stars
448
3 stars
428
2 stars
225
1 star
445

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with long wait times and orders being forgotten or incorrect.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several customers expressed dissatisfaction with food quality, mentioning stale items, cold meals, and poorly prepared food.

Staff Attitude

While some customers praised friendly staff, others reported rude behavior and lack of attentiveness from employees.

Cleanliness

The restaurant was noted for being clean, with some customers appreciating the cleanliness of the dining area and restrooms.
  • AM
    AJ Martin
    Feb 22, 2026
    2.0
    So it was almost 15 minutes for an ice cream cone and a sundae which was annoying but I understand because I've worked fast food before and it just happens sometimes. I go to the first window and wait, nobody is there. I drive up to the second window when it's my turn and I hear the whom I'm assuming is the manager, fussing about she doesn't know who said what and doesn't know what I'm wanting that I said something about a kids cone. When I was on the speaker I asked for the ice cream just to be smaller and not stacked high because it was for my 7-year-old. That I understood it was the same price. Then everywhere was a hubbub because I hadn't paid yet at the first window and they were confused who had which order, which I told them there wasn't anyone at the first window to which the work her sighed. They work on my ice cream which they made the cone entirely too tall but it was fine I didn't say anything, and then he hands me a hot fudge Sunday with literally a dime-sized squirt of hot fudge and he said I'm sorry the hot fudge is at the bottom of the container and I can't get it out. To which I responded okay well I'm sorry but I don't want to pay for a hot fudge if it's not got hot fudge to which he takes it back and sighs again takes it back puts a little bit more fudge on it. I just said thank you and took it. I had to ask for a spoon twice with again the sighing and irritability. I get having a rough morning but they didn't look short-staffed at all and I didn't ask for much.
  • LD
    Logan Diaz
    Jan 27, 2026
    1.0
    Been at drive thru for 4 and a half hours waiting on a damn McRib come on I can’t get out because others want a McRib come on Please my uncle is gonna get hurt if I don’t get my McRib ASAP
  • MC
    Mike Cannizzaro
    Jan 22, 2026
    1.0
    I went in for the 2 for 5 sausage, egg and cheese, mcmuffins and one large black coffee. I have proceeded at 841 cashed out. Didn't receive my food till 906. The skinny white manager didn't really care about nothing. The big one that looked like a slab wasn't ready for work. And just complained about how the storm was coming in 2 days. What is that 1 /
  • WS
    wesley shumpert
    Jan 2, 2026
    1.0
    Workers just keep telling us to move none of them would help us
  • JA
    Jami Alexander
    Dec 26, 2025
    1.0
    Ordered large drinks, the girl asked three times and all 3 times we said large. Food tastes like it’s been sitting for a long time. Very slow service and 3 different people were upset that their food was wrong or not fresh. Do not recommend !

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 825 Russ Ave, Waynesville, NC?

Delivery is available daily from 6:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 6:00 AM to 12:30 AM on Friday and Saturday.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open every day from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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